Caliber - North Syracuse

My Experience - 5.0/5.0 -

The team in caliber collision Taft road are completely awesome. They are a fun bunch and made me really enjoy an unenjoyable experience. Great people great team and they all deserve a raise and a big bonus.

Likely to Recommend - 5.0/5.0 -

I have a couple friends at work that needs some repairs done in the car and I’ve referred them to caliber collision. Hopefully, you guys will be getting some more business pretty soon.

Repair Quality - 5.0/5.0 -

My experience with caliber collision was beyond stellar wonderful communication. Their customer service and staff was extraordinarily professional and very caring and careful with the car. I have haven’t had any issues with the vehicle so I’m incredibly happy my experience was beyond terrific

Customer Service - 5.0/5.0 -

The customer service in the shop was beyond terrific Everyone was very polite and kind I could not rave more about them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car repairs were done by the time line they originally gave me, which I appreciated very much! Everyone I talked to were very nice, respectful and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Caliber has helped me many times with my cars and service is excellent. Easy to get the car in , fixed in timely manner , thorough and top notch !

My Experience - 5.0/5.0 -

my car is perfect, thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for everything and for being understanding, I do apologize for the rescheduling and misunderstanding of the payment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so helpful and supportive!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did an amazing job. They were friendly. They were helpful when I called. They had questions. I thought I was going to have to arrive after closing in one of the gentlemen Matt offered to stay later so I could get my car, however, I didn’t need that. They were just extremely accommodating and when I got my car back, I couldn’t have been happier.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would rate my likelihood of recommending the shop as a 1 out of 10. The issues I experienced during the repair process were significant and unacceptable. Incorrect information was provided to GEICO regarding the cause of the DRL/LED module failure, the vehicle accumulated 146 unexplained miles while in the shop’s custody, and the module failed only after the vehicle was handled by Caliber or its subcontractor. These concerns reflect serious lapses in quality control, communication, and accountability, and I would not feel comfortable recommending this shop to friends or family.

Repair Quality - 0.5/5.0 -

The repair process resulted in multiple serious issues, including: • Incorrect information provided to GEICO about the cause of the DRL module failure • A documented 146‑mile increase on my vehicle while in Caliber’s custody • A failure timeline that contradicts Caliber’s statements • A headlamp/DRL module that was functioning prior to the accident but failed only after Caliber or their subcontractor handled the vehicle • Lack of transparency and accountability regarding vehicle handling and diagnostic findings These issues have caused significant inconvenience, stress, and additional financial burden. The quality of the repair and the accuracy of the information provided to my insurance carrier were unacceptable.

Customer Service - 0.5/5.0 -

I would’ve given it a 10 because the young lady behind the desk is very pleasant to work with, but because of how I am being treated with regards to issues on my car, I am no longer rating this company out of 10.

My Experience - 5.0/5.0 -

Thank you for such great service and support.

My Experience - 5.0/5.0 -

Very happy with everything and will definitely recommend to others. Thank you!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I am very satisfied. When I picked up my car, I now have a message about a parking bresk malfunction and now have to bring it in to the dealer. The warning was not on when I dropped the car off but not 100% sure it was caused by my car getting fixed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car looked great. It was such a pleasant surprise to have my car cleaned inside and out. The staff was very friendly, courteous, and helpful. I would recommend you to other people.

Likely to Recommend - 5.0/5.0 -

Would highly recommend to others

Repair Quality - 5.0/5.0 -

My car looked great and the customer service was outstanding.

Customer Service - 5.0/5.0 -

Staff was courteous, helpful, and friendly.

Returned Clean

Likely to Recommend - 5.0/5.0 -

We would highly recommend this location to anyone who asks.

Repair Quality - 5.0/5.0 -

Staff is amazing. They kept us fully updated.

Customer Service - 5.0/5.0 -

Debbie at the front desk seemed to anticipate our questions and concerns. She was helpful and pleasant.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The job was completed in a timely manner, it was very easy and stress free, the staff was courteous, and also great at keeping in touch with me on the progress. They even cleaned my car inside and out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean