Caliber - North Syracuse
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Yes, I am very Thankful. A great job was completed.
My Experience - 5.0/5.0 -
Very nice staff. Really simple process for paperwork checking in and out. Full warranty on work performed. Vehicle was clean upon pick up. Car rental process was hassle free. Enterprise picked me up at Caliber. Left rental at Caliber upon pick up. Perfect job by Caliber on my 2025 Chevy Equinox Active. Thanks to all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car has been there 7 weeks. Multiple times I have been given a completion date and it changed. Sometimes the completion date would arrive and I didn’t even receive a call saying it wasn’t ready. I would just get an automated text with a different date. I received a call today saying my car was finally done and ready in the parking lot. I received a second call from the receptionist making sure I received the message and my car was ready. When I arrived they took payment for my deductible and the guy stated it would just be a few minutes. I sat waiting for 15/20 mins when he returns to tell me it is indeed not done and that I could drive it with all the lights on and come back Friday it will only take an hour or leave it and they will fix it first thing Friday morning. When I asked why he said it was ready and outside for me to pickup, he stated it was a miscommunication. I am so beyond frustrated and irritated that I keep getting the run around. I paid the deductible and have paid 2 car payments since dropping it off and have not had use of my car in almost 2 months. I will never use this company again. And I get this survey for my car that is “completed” yet it isn’t.
My Experience - 5.0/5.0 -
Excellent service, friendly and above all professional work!!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
During reinstallation, the sensor electric wire was accidentally left unconnected, causing the rear door to stop functioning (opening and closing). All other components are working properly.” Thank you
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Would give you a five star review.
Repair Quality - 5.0/5.0 -
Very friendly and professional.
Customer Service - 5.0/5.0 -
Very professional and friendly.
Returned Clean
My Experience - 5.0/5.0 -
The team at Caliber Collision in North Syracuse made the process of repairing my vehicle easy and stress-free. From arranging my rental car pickup to quick service and quality repairs, the team exceeded any expectations I had. Thank you!
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car repair was great. The car shines like brand new in side and out.
Customer Service - 4.5/5.0 -
Very responsive on repair updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Honestly can’t gauge the quality of repair bc of all the snow but I’m confident and the warranty gives me piece of mind. Turnaround was great was finished quicker than expected.
Customer Service - 5.0/5.0 -
Matt gave me good info and kept me updated
My Experience - 5.0/5.0 -
They fit me in last minute and even worked with the car rental company to ensure I had a vehicle. It really meant a lot that my adjuster met me at the door and asked if I was okay after what I would describe as a very stressful morning. I was updated super consistently on the progress of my vehicle. My car was even done early, and my adjuster brought me out in the freezing cold snow to show me the areas of my car that had been repaired. Overall, I'm super grateful for Matt D. and the Caliber team who worked to ensure I got my car back in great condition. It gave me a bit of peace of mind after a crappy incident.
Likely to Recommend - 5.0/5.0 -
Great bunch of people to do business with!
Repair Quality - 5.0/5.0 -
My truck looked awesome when done! Had it back within a reasonable time! Will go back again if need be.
Customer Service - 5.0/5.0 -
Everyone was awesome! Pleasure doing business with them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Matt and His staff went above and beyond! Excellent and I would highly recommend them.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job done on my Highlander was very excellent and customer satisfied customer service. Am happy with the quality of service rendered.
Customer Service - 5.0/5.0 -
Very satisfactory
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good service