Caliber - North Syracuse
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and was done in a timely manner. They warned me about how busy they are and it may take extra time, but I was happy with the turnaround time
Customer Service - 5.0/5.0 -
Friendly and kept me updated
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They were fast courteous, and professional. Because they were working fast a piece for locking mechanism was lost when putting the car door back together and a wire was hanging that a person from the shop had to put back. Great service but needs a second set of eyes to check to make sure that everything is placed back accordingly.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
car looks brand new, work was completed on time as promised, and the staff was very friendly and kept me update as the process went along. Very happy overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Top Notch Service
Repair Quality - 5.0/5.0 -
Excellent work, great communication throughout the process.
Customer Service - 5.0/5.0 -
Excellent customer service support throughout
My Experience - 0.0/5.0 -
I appreciate the repairs being done, not the way my car was returned!
Likely to Recommend - 5.0/5.0 -
I would recommend them, I’ve used them for prior incidents. It’s not the repairs, it’s the way my vehicle was returned, I’m unhappy with.
Repair Quality - 5.0/5.0 -
No problem with the repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to Debbie and Matt!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took 19 days to replace a repair the bumper. The date of pick up was changed 2 times, and when we picked it up, we noticed the engine light was on. It was not on at the time of drop off for repair. When we asked why it was on, we did not get a clear answer, and we were asked to take it to the dealership. Job is not completed or another error/ damage happened while repairing the bumper. Will see what the dealership says.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
As mentioned in the prior feedback, it took 19 days to replace repair the bumper, and pick up date was rescheduled 2 times, and we have an unresolved issue (light engin on) was not on before the accident. Not sure if the repair itself caused the issue . Now driving the car with light engin on till the dealership appointment on 11/6. Otherwise the car looks good from the outside
Customer Service - 2.5/5.0 -
Read prior comment
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great staff-friendly and professional. Excellent work. Finished the repairs earlier than promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.8/5.0 -
It’s been along time since I’ve had to have my car repaired due to an accident, but Caliber Collision made the whole process bearable. They kept me updated on the whole process as my car was being repaired. Very friendly and helpful. I would definitely recommend them to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was greatly impressed with how i got frequent text message on the progress and keeping me informed as to when my vehicle was going to be ready for pickup…the manager was very nice and attentive…would highly recommend to friends and family…very good experience!
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
I had a great experience with Caliber…I would send family and friends there if they needed their cars repaired…Staff was very nice…thank you Caliber for doing a great job on my car…
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the service performed on my car. Everyone was professional and kept me informed on the progress of my car by text or phone call. I loved that my car was cleaned and smelling good upon my pickup. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Several issues with the work quality including when I commented that the trunk lid did fit correctly I was told I was particular
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Low quality work had to ask for several items to be fixed after I was told it was ready and had to take back for several items that they forgot to do and had to order. I was told I was one of those particular people when I complained that the trunk lid they said they replaced with a used one and it wasn’t seated correctly, I will not bring another vehicle there
Customer Service - 1.5/5.0 -
I was told I was one of those particular people when I complained that the trunk lid was seating correctly or closing properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The whole experience from beginning to end was seamless. It began in Rome with wonderful customer service and continued with daily updates from Caliber in Syracuse and ending today in Rome with the car returned in like new shape. Thank you to all & I will definitely be sharing my experience ‼️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had never been through this process and both IMatt and Debbie helped me through it. It was a nightmare in the making, brand new leased Subaru only 1k miles on it. It was hit in a grocery store parking lot, the guy waited, but it was a whirlwind going between my ins. and his. Then, my worry was the fact that when I turn the car in in 3 years, it has to be put back the way I bought it! Matt was very diligent on that part, it took longer than what is probably normal for other cars, but he made sure it was right, and that's all that mattered to me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt kept me informed through the process. My car is a 2025 Subaru so getting the right parts for repair took a few attempts, and he kept on it!
Customer Service - 5.0/5.0 -
Debbie the office manager is great, very personal and helpful! And I've already spoken about how thorough Matt was through the process.