Caliber - North Syracuse
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 4.8/5.0 -
It’s been along time since I’ve had to have my car repaired due to an accident, but Caliber Collision made the whole process bearable. They kept me updated on the whole process as my car was being repaired. Very friendly and helpful. I would definitely recommend them to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was greatly impressed with how i got frequent text message on the progress and keeping me informed as to when my vehicle was going to be ready for pickup…the manager was very nice and attentive…would highly recommend to friends and family…very good experience!
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
I had a great experience with Caliber…I would send family and friends there if they needed their cars repaired…Staff was very nice…thank you Caliber for doing a great job on my car…
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the service performed on my car. Everyone was professional and kept me informed on the progress of my car by text or phone call. I loved that my car was cleaned and smelling good upon my pickup. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Several issues with the work quality including when I commented that the trunk lid did fit correctly I was told I was particular
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Low quality work had to ask for several items to be fixed after I was told it was ready and had to take back for several items that they forgot to do and had to order. I was told I was one of those particular people when I complained that the trunk lid they said they replaced with a used one and it wasn’t seated correctly, I will not bring another vehicle there
Customer Service - 1.5/5.0 -
I was told I was one of those particular people when I complained that the trunk lid was seating correctly or closing properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The whole experience from beginning to end was seamless. It began in Rome with wonderful customer service and continued with daily updates from Caliber in Syracuse and ending today in Rome with the car returned in like new shape. Thank you to all & I will definitely be sharing my experience ‼️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had never been through this process and both IMatt and Debbie helped me through it. It was a nightmare in the making, brand new leased Subaru only 1k miles on it. It was hit in a grocery store parking lot, the guy waited, but it was a whirlwind going between my ins. and his. Then, my worry was the fact that when I turn the car in in 3 years, it has to be put back the way I bought it! Matt was very diligent on that part, it took longer than what is probably normal for other cars, but he made sure it was right, and that's all that mattered to me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt kept me informed through the process. My car is a 2025 Subaru so getting the right parts for repair took a few attempts, and he kept on it!
Customer Service - 5.0/5.0 -
Debbie the office manager is great, very personal and helpful! And I've already spoken about how thorough Matt was through the process.
Returned Clean
My Experience - 5.0/5.0 -
Good friendly and informative staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great company and easy to work with... and the finished product came out perfect
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I wish the paint job could have been blended. Unfortunately, I was told by Matt that insurance does not pay for that so it would not be done. Now I have 2 differently shaded body panels.
Likely to Recommend - 1.0/5.0 -
Only recommend if there is no other body shop open in the area.
Repair Quality - 2.5/5.0 -
No attempt to blend old and new body panels, simply to avoid two little scratches that the estimator said were pre-existing. I now have a new looking body panel next to an older panel. They seemed to do the best they could to repair the driver side fender, but the line still isn't straight.
Customer Service - 3.0/5.0 -
Matt was nice in a way youd expect from someone with limited customer service experience in the collision center industry. I dont like being told they wont do something to make anything better because "insurance doesn't do that".
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, courteous and fast service!
Customer Service - 5.0/5.0 -
Professional and easy to communicate with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer than I hoped, but otherwise Caliber will always be my preferred body shop. Staff very friendly and kept me updated along the way.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Overall a good pleasant experience. Debbie was great and greatly helped with things that became difficult with the insurance (not mine) company, and the rental was much smoother thanks to both ends on part. Matt kept me in the loop on the repairs and had it done when he said it would be. Would recommend this location.
My Experience - 5.0/5.0 -
Only shop in the area that did not have to wait! My truck was dropped off on a Thursday and work began almost immediately! I am very happy with the end results! Thank you to Matt and his team for such a great turnaround! Will definitely do business again at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the service & the communication!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They made my car repair process a lot easier than expected. They kept me updated on the progress of my car. Staff was friendly and accommodating. Very pleased with how my car looks like new! Thank you everyone!
Likely to Recommend - 5.0/5.0 -
I had a great experience with Caliber. Debbie and Matt were very helpful and accommodating. They made the whole process very easy. Thank you guys!
Repair Quality - 5.0/5.0 -
Very pleased with how my car turned out. Looks brand new and like nothing ever happened.
Customer Service - 5.0/5.0 -
Great customer service! Very friendly. They kept me updated on the progress of my car.
My Experience - 5.0/5.0 -
Very impressed with the repair to my car. Was completed in a timely manor and the repair was done with no issues. Everybody we dealt with were curtious and very easy to work with. I would go back to Caliber if repair work is needed8 in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was completely satisfied with how my car turned out. It looks like there was never a dent in my car. Thank you for a job well done.