Caliber - Northlake
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work that was done on my vehicle was excellent. It looks brand new and the turn around time considering that my whole front was hit head on was finish in record time. I recommend CALIBER COLLISION HIGHLY!!
Customer Service - 5.0/5.0 -
The customer service was very professional and friendly.
Returned Clean
My Experience - 5.0/5.0 -
Amazing! Stephanie N. Is absolutely amazing! I ask for pics of my baby and she sent them with no problem. Thank you!!! Yall did a great job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you to Stephanie for keeping me posted and getting me my car back to me in 1 week! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work on my vehicle was done well and in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much. Car looks great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service from drop off until pick up. Stephanie is amazing . She kept me informed everyday with updates via text . It was a smooth process overall . I definitely would recommend them to everyone I know . Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My navigation system no longer works. It is telling me an sd card has been removed. I didn’t have any issues, when it was dropped off. Now they’re telling me I need to go spend money and take it to the dealership!! My car has always updates on its own. Now I have to take it elsewhere? I want my car system working, as it is as when it was dropped off!! Not understanding why they would even have to mess with it. I got in my car and my dash panel was not as it was when I dropped it off!! I have dust & white residue all in my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicles looks new again and I appreciate that
Customer Service - 5.0/5.0 -
The staff at the caliber collision was amazing! They were so helpful, and kept me informed the whole way. They walked me through the process and explained what to expect from the beginning I would absolutely bring me car back to them again.
My Experience - 5.0/5.0 -
Great service and happy with the results!! I couldn’t have asked for a better experience. Stephanie has always a phone call away and answered all my questions. My car looks brand new! Thank you!
Likely to Recommend - 0.5/5.0 -
Not the job I just came too
Repair Quality - 3.5/5.0 -
The reason for the 7 out 10 is because the first day that I was there and I had a bad vibe from the receptionist but Mr. Harris, was so awesome and he answered all of my questions when I came in the next day. Kudos to you, Mr. Harris! The day I returned to pick up my vehicle, that same receptionist who was so blunt, standoffish and not friendly was there. I had asked for Mr. Harris she said he’s out to lunch(but it was the way she said it if I was a irritating her)afterward I had ask her is there anyone here that can make sure the sunroof is operating correctly. Her response was I can see, once again if I was irritating her. She preceded in the back and returned and said there’s only the general manager who can go over the repairs. The general manager happens to walk in and she handed him the paperwork which he had read off out loud and I told him I’m aware of the repair that was done, but if we can go to the car to make sure the sunroof is operating correctly! He(general manager) had informed me they had detailed the car by getting all the glass up.When I reached home hours after I noticed some glass on and in between the back seat still! I have never experience this kind of bad vibe by this company before. I’ve been to the Mint Hill location and my experience there was Awesome from the beginning to end!
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for taking care of my car in a very professional and hasty manner. So much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and finished vehicle repairs quickly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. The car was also cleaned so well inside and out. The car was ready a few days earlier than expected.
Customer Service - 5.0/5.0 -
Prompt and friendly
Returned Clean
Likely to Recommend - 3.5/5.0 -
It wasnt awful, but not sure I would recommend. Good communication, liked the text message updates, and quote, etc. couldnt rely on the tracker due to the delays which were extremely costly for me as a single mom on a fixed budget
Repair Quality - 3.0/5.0 -
CaliberReview- WT Harris Blvd, Charlotte, NC. 1. Car Not Ready When promised, 2 Times! 1st time due to parts that came in broken & second time due to a failed calibration. 2. Each time the date was pushed I had to scramble for a rental car and wind up paying double in car rental fees, as I was paying out of pocket for the rental! The extension happened over the busy holiday of Easter & Spring Break, so I had to go to over 3 rental car places to get a SUV. Very disappointing. 3. Once the car repairs were finally completed, the repairs done were satisfactory. The only issue I had was that only 1 headlight was replaced. Had it been pointed out and I had known both headlights were not being replaced, I would have paid for the other headlight to be replaced out of pocket as now my car looks lopsided because I have 1 new headlight & 1 original very old headlight :-(. There was not even an attempt to clean it to make it look comparable/cleaner. Uugghh! 4. Upon drop off of my car I requested BMW parts, however was informed Caliper only uses after market parts. The representative 'assumed' the insurance company would not pay for them vs. including them in the estimate & being denied. This is important because I also had a windshield that needed to be replaced due to a crack. My rep provided me with the info for Caliper Glass, who I contacted & made arrangements with for the repair. However, the communication between the 2 shops was less than ideal, as they kept contacting & asking me about the repair vs. it being a seemless process. So, not sure how much they are in contact. For the glass repair I again requested BMW parts, which Caliper Glass requested & was able to get Approved! Going above & beyond. Overall, all the reps were friendly, but the accident & repair process is stressful enough without having to deal with the avoidable problems outlined.
Customer Service - 3.5/5.0 -
Overall, all the reps were friendly, and responsive, even when delivering bad news for the problems outlined.