Caliber - Downey
12207 Woodruff Rd,
Downey,
CA
90241
USA
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless repair process, and exceptional professionalism. Many highlighted the constant, proactive communication - receiving regular text and phone updates throughout the repair process, which greatly reduced stress. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a strong point, with many vehicles completed ahead of schedule. Customers also appreciated the thorough explanations provided at every step. A few customers noted areas for improvement directly from their experiences, including occasional communication delays, longer-than-expected repair times, and minor paint or fitment imperfections on some repairs.
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Service Quality
"... from the repair shops personnel a 10 out of 10. The staff was professional, courteous, responsive, and kept me informed throughout the repair process."
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"... happier with the experience. From start to finish, the team was professional, communicative, and genuinely cared about making sure the job was done right. They kept ..."
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"The staff was very knowledgeable and helpful. The repair was very thorough and exceptionally well done."
"Extremely satisfied with the repair quality—excellent craftsmanship and flawless results!"
"... had to wonder about the status of my vehicle. The workmanship shows a real attention to detail, and I was blown away by how they went above and ..."
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"... process and repaired my vehicle in a timely manner. They said it would be ready Friday but had it completed by Thursday! Great team of people!"
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"My vehicle was repaired and ready before the promised completion time. The repair shop completed the work sooner than expected ..."
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"... workmanship shows a real attention to detail, and I was blown away by how they went above and beyond to get my car back to me so quickly. Thank you for making a stressful ..."
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"It took almost 2 months to repair my vehicle due to the mismanagement of the caliber team. My completion date was changed ..."
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"Team did an amazing job. Repair was quicker than expected and great quality."
"... service was seamless. I really appreciated their constant communication; I never had to wonder about the status of my vehicle. The workmanship shows a real attention ..."
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"... adequately informed throughout the repair process. They provided timely updates, communicated clearly, and were available to answer any questions I had."
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"... the vehicle repair person was friendly and helpful. I was updated through texts from start to finish. I appreciate tow service being scheduled by caliber ..."
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"I had to follow up more than a handful of times about the progress of my vehicle, which was extremely frustrating."
"The team at this location went above and beyond. Communication was top tier. Would definitely recommend to anyone and everyone."
Andres
(Honda owner)
reviewed 10/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Socorro
(Nissan owner)
reviewed 10/1/26
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Eddie
(RAM owner)
reviewed 10/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Abiel
(Honda owner)
reviewed 9/28/26
My Experience - 5.0/5.0 -
Great body work and great customer service. Definitely left satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Toyota owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jeremy
(RAM owner)
reviewed 9/28/26
Likely to Recommend - 4.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
Anonymous
(Toyota owner)
reviewed 9/28/26
Likely to Recommend - 4.0/5.0 -
too expensive
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Maricela
(Toyota owner)
reviewed 9/18/26
My Experience - 5.0/5.0 -
Very professional and fast service. Answer all questions.
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Daniel
(Hyundai owner)
reviewed 9/18/26
My Experience - 5.0/5.0 -
I liked your company to repair job Very satisfied Thanks
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Yvette
(Chevrolet owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ezekiel
(Ford owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Best service I ever had. Will definitely use again in the future.
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Oscar
(Honda owner)
reviewed 9/10/26
My Experience - 5.0/5.0 -
I was constantly being updated about my car which I appreciated very much. Manny would always keep me updated with the delays as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandra
(Toyota owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Olufunmike
(Mazda owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gerlie
(Toyota owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
2Ndlt Irving
(GMC owner)
reviewed 9/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Toyota owner)
reviewed 9/2/26