Caliber - Oceanside - Airport Rd
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The customer service was excellent! The workmanship was great! Thank you Caliber.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
While the vehicle was eventually returned to me, the repair process was extremely prolonged, inconsistent, and stressful, and the final outcome raised serious concerns about quality and accountability. The car was initially delivered to Kia with a functioning battery and only a visibly popped tire. Over the course of more than 10 weeks, I received repeated completion dates that were missed, conflicting explanations about the vehicle’s condition, and unclear communication between Caliber, Kia, and Travelers. Key issues that impacted my satisfaction include: Repeated delays and shifting completion dates without clear explanations Late discovery of a “lock” and electrical issues after weeks of repairs Conflicting statements about whether the battery and harness issues were related to the accident Being told the car was “ready” multiple times when it was not Being misled about vehicle drop-off availability Receiving the car without license plate holders installed and being incorrectly told it was legal to drive without plates, which put me at legal risk Significant out-of-pocket expenses for rentals due to coordination errors made by the insurance representative Overall, the experience reflected poor coordination, inadequate transparency, and a lack of ownership over the problems encountered. While the car was returned, the process and handling of the repair severely undermined my confidence in the quality and reliability of the work.
Customer Service - 0.5/5.0 -
Throughout the process, communication was inconsistent, timelines were repeatedly missed, and information provided to me often changed or conflicted depending on who I spoke with. I was given false assurances that the vehicle would be completed or delivered, only to find out later that those statements were inaccurate. I frequently had to initiate follow-ups myself, and even then, clear answers were difficult to obtain. Additionally, I was placed in stressful and avoidable situations due to poor guidance and coordination—most notably being told it was acceptable to drive without a license plate, which was later confirmed to be illegal, and being required to rearrange my schedule for a narrow pickup window only to discover the vehicle was not properly prepared. The lack of accountability, transparency, and accurate information made the entire experience unnecessarily frustrating and eroded trust in the repair shop’s customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Car looks like there was never damage. Top service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job! She looks beautiful and is working great. They matched my paint perfectly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Always outstanding service
Repair Quality - 5.0/5.0 -
Great communication and fast service
Customer Service - 5.0/5.0 -
Super friendly staff
Returned Clean
Likely to Recommend - 4.5/5.0 -
Very likely. From what I can tell, they did a good job
Repair Quality - 4.5/5.0 -
It looked good
Customer Service - 5.0/5.0 -
Fast and efficient
My Experience - 5.0/5.0 -
Claudia was very professional. My car looked new again. Very happy with the service
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It looks better than when I bought it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Polite and professional. Kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was done so swiftly! Everyone who knows me was totally impressed with the super quick repair and easy in and out of the whole process. I do wonder about the strong odor coming from the trunk area of the car. Still very strong scent of adhesive or resin compound.