Caliber - Oconomowoc - West
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
3rd time using Caliber Collision in Oconomowoc and the service and work has been excellent each time.
My Experience - 5.0/5.0 -
I just got my Santa Cruz back today. It certainly looks great and drove very well also. Attention to detail and friendly customer service was paramount. Thank you Brooke and Brogan and your team! I'm confident everything was completed in a professional manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service with several updates
Returned Clean
My Experience - 5.0/5.0 -
This was my first time at Caliber, all the employees I worked with for so friendly & answered all questions. I got text updates daily about my vehicle & when I picked it up they did an amazing job. I would Highly recommend Caliber West in Oconomowoc.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all were great to work with. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for taking the time in working with me, even though it took a while in finding a good aftermarket hood. The overall quality of work and install was top notch. Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
It was a easy process to deal with and work looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new, even better than it did before the accident.
Customer Service - 5.0/5.0 -
The staff was all very helpful and friendly. I don't know how they deal with these insurance companies day in and day out and stay so positive.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work by Caliper.
My Experience - 5.0/5.0 -
Total charge was right in line with the estimate. The communication received to update me on the progress was appreciated. I was unable to pick up the vehicle as soon as it was done due to being out of town at the time and Caliber was great in keeping the vehicle on site for me until I was able to get it nearly a week later. I have used Caliber in the past and was completely satisfied. I was completely satisfied again this time, and will use them again if I need to in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was very good except for the July 4th weekend. No one called to say there was a bracket problem and car would not be ready until after the holiday weekend.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took a long time to repair, but understand the parts take some time. Plus, Kia did send an incorrect part that delayed things.
Customer Service - 5.0/5.0 -
Only minor complaint was no call before shutting down for July 4th three day weekend.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Unsure.
Repair Quality - 2.0/5.0 -
Frequent communication was good but inaccurate.
Customer Service - 2.0/5.0 -
Cost was over double the estimate and the time it took was also over double.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service. Friendly staff.
My Experience - 5.0/5.0 -
I was impressed with the communication about progress of the repairs and the fact that the timeline was precisely as promised. A great job! My car looks wonderful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well done repair! Office staff was friendly. I appreciated the text updates during the repair period