Caliber - Watertown - Summit

4.9 (717reviews)
98%
305 Summit Ave,  Watertown,  WI  53094

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (717)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience of text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than expected. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and caring nature of the staff was widely appreciated, and many customers mentioned going above and beyond expectations, including interior cleaning as a pleasant surprise. A few customers noted areas for improvement directly from their experiences, such as occasional delays due to parts availability, minor cleanliness oversights upon vehicle return, and one instance of a buffing quality concern - all mentioned by customers themselves. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"Always do what needs to be done and go above and beyond. They do things the other collision repairs companies wouldn't even mention, let alone ..." Read more
"... took with my vehicle. The staff is excellent. The work quality is top-notch and I would recommend them to anyone." Read more
"Who ever buff it out did a bad job. Under the door hands look horrible and there's scratches all over hood and down the side or the ..." Read more
"... staff. Kept us advised each step of the process. Impeccable quality of work. Wouldn't hesitate to recommend." Read more
"Excellent people, great customer service"
"Fantastic service. They did such a great job and were done weeks earlier than what they quoted me."
"I was quoted up to 30 days for the repairs. I took a week. Fantastic!"
"... deer, I was satisfied with the Job communication and getting it done before the lead time." Read more
"Parts took a while. And then more parts took a while. But that happens. I get it. Not your fault."
"It was early. They really paid attention to my needs and seemed to care that it was done in a timely manner."
"... my estimate until my vehicle was complete, Caliber communicated the process all along the way and consulted with me on every issue along the way. I felt I could ..." Read more
"I was very pleased with the text messages communicating where we were at in the process constantly. That was really nice. I enjoyed that ..." Read more
"Caliber was in constant communication and kept us updated with the status of the repair."
"SUCH great communication"
"Excellent service and communication through the entire process!"

My Experience

The staff made the entire process very easy. They took the time to answer all my questions and texted with updates. Very good experience and knowledge friendly staff!

My Experience

Everyone I worked with is so nice and helpful. Danielle is awesome! She explained the process and the next steps. My car looks great, no more hail damage, and the inside is so clean! Thank you so much for getting my car ready a day early, really appreciate it! I will definitely recommend Caliber Collision to family and friends. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Ryan and Danielle are so professional. Great service. I like the updates that are sent. I certainly don't want to have an accident but you guys have my business if that unfortunate thing occurs. Danielle, you are a delight!

My Experience

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Repair Quality

Very personable, did excellent work, got my car back in 1 day from hail damage

Customer Service

Returned Clean

My Experience

Great work! Timely updates and fantastic communication. Highly recommend.

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Returned Clean

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Returned Clean

My Experience

Kept me well up to date on what was going on, got it done in a timely manner, what more could you want in a body shop?

Likely to Recommend

They were excellent, professional and friendly. Of course I’d recommend them!

Repair Quality

They were transparent, timely, professional, and most importantly, they did an AMAZING job fixing my damages.

Customer Service

Everyone I spoke with was friendly, professional and prompt in explaining everything going on.

Likely to Recommend

Repair Quality

They always do good work and very friendly

Customer Service

Always friendly

Returned Clean

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Repair Quality

I loved the updates and the communication I received reference the repair

Customer Service

Everybody seems super friendly lady at the front desk was very personable and friendly!

My Experience

I was informed of every step. They are very professional. Jeep looks amazing. Thanks

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They are awesome

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Returned Clean

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good job, fast informed, no issues

Customer Service

very good

Returned Clean

My Experience

Very personable people. Kept us informed from Danielle to Ryan.

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Returned Clean

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Returned Clean

My Experience

Ryan was excellent to work with! Made everything super easy.

My Experience

All of the staff at Caliber are so kind and professional. They take the time to explain everything and answer any questions you may have. My husband also had his car repaired and we will always highly recommend Caliber to people. Thank you for offering such great services to our community!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean