Caliber - Ofallon IL
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went so well and the vehicle was complete a day before they said it would be! Great job team!
Customer Service - 5.0/5.0 -
Everyone was great. They got my car in quickly, Cyndee at the front desk was great and Paul kept me informed every step of the way
Returned Clean
My Experience - 5.0/5.0 -
I loved how I got updates by texting keeping me informed on my Chevy Trax!! It was s awesome! Very friendly indeed!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Looks good!
Customer Service - 4.0/5.0 -
I had a rocky start when initially trying to set up my first appt. The automated system was annoying and the first person I made contact with hung up on me. However, after I finally got through to a person, it was a great experience. The front desk personnel were friendly and helpful as was my service advisor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the hard work and fast service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am extremely happy with the vehicle progress reports and friendly attitude. The coffee is a nice touch too. Thank you all for giving me great support and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very courteous and profesional service, I was kept updated throughout the repairs. Repair work was finished in a timely manner. Paul explained the step by step process and kept me informed. The lady behibd the desk was friendly, professional and courteous.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
CINDY and KAREN were great through the entire process. Great communication and answered any questions I had.
My Experience - 0.0/5.0 -
O’Fallon Caliber collision is the very worst with customer service, communication during repairs, and unprofessionalism. This morning I picked my car up in worse shape than when I dropped it off. My vehicle had hail damage that was PDR, yet my doors now have a huge scratch going down the side. The hood insulator was in my backseat, even after the tech drove my car up to the front for me. I was not made aware of any supplements, yet the receipt lists $1700 added on, with zero explanation at pick up. I submitted two videos of in the moment getting pelted by the hail, clearly showing my windshield cracking, yet a new windshield was not included because “their professional opinion said it is rock damage” This whole experience has been a joke.
Likely to Recommend - 0.5/5.0 -
A few of our friends have hail damage to their vehicles from same hail storm. I guided them away from Caliber.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is the second time we brought our vehicle here.
Repair Quality - 5.0/5.0 -
You can't even tell there was any damage before. It looks like new.
Customer Service - 5.0/5.0 -
Cindy did an excellent job coordinating with us and our insurance company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job looks great.