Caliber - Omaha - S 71st Ave

5.0 (77reviews)
98%
10049 S 71st Ave,  Papillion,  NE  68133

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (77)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the exceptional customer care received throughout the repair process, noting staff were welcoming, professional, and attentive. Frequent updates - often multiple times per week - kept customers informed and stress-free from drop-off to pick-up. Repairs were frequently completed ahead of schedule, with vehicles returned detailed and looking brand new. Customers expressed high likelihood of returning and recommending the shop. A few customers noted opportunities for improvement in communication consistency and ensuring work begins promptly on the scheduled drop-off date, as mentioned directly in their feedback.
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"Costumer service was exemplary. Frequent calls with updates on the progress of the repairs. Very kind ..." Read more
"Best service I ever had! Very knowledgeable, explained everything, kind and quick! Perfect work was done ..." Read more
"... multiple calls about the status of our vehicle and I always felt like we were in the know of what was happening. Excellent customer service." Read more
"... of the way and answered every question I had. They went above and beyond to ensure my car was perfect." Read more
"The estimator had some poor communication through the whole process, but was fast to call back or return calls."
"... experience! The team provided exemplary communication and completed my repairs before the target date. Everyone was very friendly and thoughtful. I will ..." Read more
"Received car ahead of schedule"
"It was a week early! I was so happy"
"Was no timeline, didnt start on the vehicle the day i dropped it off for my appointment."
"A week before ready date"
"Costumer service was exemplary. Frequent calls with updates on the progress of the repairs. Very kind and friendly staff."
"Great job with communication and customer care!!!"
"3 times a week. From beginning to end"
"Yes! Got regular updates. I never felt like I needed to call them"

My Experience

Excellent work and it was done by less time than I expected. Everyone at Caliber Collision were very nice and polite. The communication was excellent, I was updated throughout the process and it was helpful for me. I was very happy with the outcome. Thank you so much!

Likely to Recommend

Absolutely! Very well researched

Repair Quality

The repairs were done in a very professional way. The communication was excellent and my vehicle looked amazing.

Customer Service

Everyone was very polite and respectful. I am Hispanic and sometimes I have a little bit of fear when it comes to situations like this but I loved that they made me feel welcome and comfortable during the whole process.

Returned Clean

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Repair Quality

Everything and everyone was great! My car looks awesome!

Customer Service

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I will definitely recommend this team!

Repair Quality

Very efficient team.

Customer Service

Everyone was very helpful and professional.

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Customer Service

Preston was great to work with and made sure my car looked perfect before I came to get it!

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I will recommend to eveyone!

Repair Quality

Best service I ever had! Very knowledgeable, explained everything, kind and quick! Perfect work was done on my car! I will recommend to everyone I know. Cleanest shop I've ever been to and the Best carwash ever!

Customer Service

Perfect customer service!

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Can’t recommend them enough

Repair Quality

Workmanship was phenomenal. My vehicle doesn’t even look like it was in an accident.

Customer Service

Impeccable customer service. Brian, the manager, was super helpful, knowledgeable, and up front. No gimmicks.

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Customer Service

Great job well done

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Repair Quality

Did a great job and returned our car good as new!

Customer Service

They were great at talking me through everything that needed to be done and the process. They kept in contact with me throughout the repair and even helped me change out my license plate when I needed to renew it & got a new one.

My Experience

Great communication and always positive attitude willing to help

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Returned Clean

My Experience

You exceeded my expectations.

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Repair Quality

They did a wonderful job! Nothing was missed. It was definitely better than expected.

Customer Service

My Experience

Excellent customer service, can’t thank them enough for keeping me in the know and answering all my questions..

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Repair Quality

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Repair Quality

Customer Service

They were very accommodating, friendly, and professional at check-in and pick-up. Paxton called several times each week to update me on the status of my repair.

Returned Clean