Caliber - Omaha - S 71st Ave

4.9 (90reviews)
98%
10049 S 71st Ave,  Papillion,  NE  68133
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (90)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the exceptional customer care, noting staff were welcoming, professional, and attentive throughout the repair process. Repairs were frequently described as exceeding expectations, with vehicles returned looking brand new, often detailed inside and out. A standout theme was the frequent, reliable updates customers received, making stressful situations feel manageable. Numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned opportunities for improvement in communication consistency and ensuring work begins promptly on the scheduled drop-off date, as noted directly in their feedback. Overall, the overwhelming majority of customers expressed high satisfaction and eagerness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Costumer service was exemplary. Frequent calls with updates on the progress of the repairs. Very kind ..." Read more
"... of the way and answered every question I had. They went above and beyond to ensure my car was perfect." Read more
"Best service I ever had! Very knowledgeable, explained everything, kind and quick! Perfect work was done on my car! I will recommend ..." Read more
"... multiple calls about the status of our vehicle and I always felt like we were in the know of what was happening. Excellent customer service." Read more
"... experience! The team provided exemplary communication and completed my repairs before the target date. Everyone was very friendly and thoughtful. I will ..." Read more
"Was no timeline, didnt start on the vehicle the day i dropped it off for my appointment."
"I appreciate how fast they were through the whole process and keeping me in the loop every step of the way! ..." Read more
"It was a week early! I was so happy"
"Yes! Got regular updates. I never felt like I needed to call them"
"... care of my baby, right down to the smallest detail. They provided me with regular updates on how it was progressing…10 out of 10 - you knocked it out of ..." Read more
"Great job with communication and customer care!!!"
"... kept me updated throughout the entire process — they communicated clearly and made sure I felt confident every step of the way. I highly recommend them!" Read more

My Experience

I appreciated the straightforward information and communication. Customer service was great.

My Experience

I was involved in a hit and run accident. My vehicle Is used for business purposes and if it's off the road, I am not making money. I explained the situation to caliber collision, and the guys got me in and out and did a top-notch job. The car looks brand new. I couldn't be more satisfied. Papillion nebraska location really friendly staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Incredibly impressed with the quality of work.

Customer Service

Felt very welcome and treated fairly. Above and beyond customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I can't even tell that my vehicle got in an accident.

Customer Service

They communicated every step of the way and were very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing no good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Brian and his team did an amazing job repairing my Honda CRV. They worked on a very tight schedule to finish my car so I could vacation with my son. The car was perfect after the extensive repairs. I would recommend Caliber Collision without hesitation. Thank you so much!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the service. My car looks like it brand new again. And was pleasantly surprised that just by the need to disassemble parts of the car that it appears you might have fixed a problem that was annoying me as the car was reporting the battery was nearly dead. Which had caused the car to reduce functionality of other services like the radio in aux mode and the door locks with the proximity sensor. So far those have been working great which means it was probably a loose wire assuming you didn’t fix it on purpose

Customer Service

Completely satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and it was done by less time than I expected. Everyone at Caliber Collision were very nice and polite. The communication was excellent, I was updated throughout the process and it was helpful for me. I was very happy with the outcome. Thank you so much!

Likely to Recommend

Absolutely! Very well researched

Repair Quality

The repairs were done in a very professional way. The communication was excellent and my vehicle looked amazing.

Customer Service

Everyone was very polite and respectful. I am Hispanic and sometimes I have a little bit of fear when it comes to situations like this but I loved that they made me feel welcome and comfortable during the whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything and everyone was great! My car looks awesome!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend this team!

Repair Quality

Very efficient team.

Customer Service

Everyone was very helpful and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Preston was great to work with and made sure my car looked perfect before I came to get it!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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