Caliber - Ontario OH

Likely to Recommend - 3.5/5.0 -

Good shop for standard cars. More involved luxury cars they have some issues with

Repair Quality - 3.5/5.0 -

Repairs were partially done on time. Headlight was wrong headlight and paint needed fixed on front clip. Had to bring car back for another couple of days for repairs to be totally completed.

Customer Service - 4.0/5.0 -

They kept me informed of progress throughout the process.

My Experience - 5.0/5.0 -

The staff was very friendly and welcoming. Gary handled my claim and was very thorough and kept me informed. The receptionist always smiling and eager to please

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The head mechanic was fantastic! He managed to get me in and out ahead of schedule!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Repair was top notch and matched perfectly! We will recommend Caliber to all of our friends and relatives. Thanks for making our experience an easy one.

Likely to Recommend - 5.0/5.0 -

Already recommended to our friends and family

Repair Quality - 5.0/5.0 -

Repair was fantastic and everyone was great to work with

Customer Service - 5.0/5.0 -

Fantastic customer service

Returned Clean

Likely to Recommend - 3.0/5.0 -

Continued delays which cost me in a rental

Repair Quality - 2.5/5.0 -

Several delays

Customer Service - 3.0/5.0 -

I had to call once a week for updates but employees were very nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

THANK YOU for your professionalism and quality of the repairs needed. And equally important, your courtesy in communicating and working with your customers. 💯 👍✌️

Likely to Recommend - 5.0/5.0 -

Customer word of mouth goes a long way... better than corrupted bots and/or fake paid-for reviews do. People are aware now that true customer experience on service is the trusted source in a social media world today.

Repair Quality - 5.0/5.0 -

You guys at the Ontario shop, did an OUTSTANDING JOB! Full circle attention... professional, attentive, courteous, knowledgeable and efficient as possible. Wrapping it up with a quality job well done. 100%! THANK YOU GUYS

Customer Service - 5.0/5.0 -

Again... as the prior overall statement. Courteous, professional, attentive and knowledgeable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

We were repeatedly strung along regarding completion time. It's only appropriate to quote "a few more days" once and when it is truthful. Not 4-5 times. More honest communication would go a long way.

Returned Clean

My Experience - 5.0/5.0 -

Gary was very patient and helpful with all my questions and phone calls. I would recommend your company.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Very friendly and kind staff!!

Likely to Recommend - 5.0/5.0 -

I would recommend this location 100%. When I called closer locations they couldn't get me in for a month. This location got me in the same day I called.

Repair Quality - 5.0/5.0 -

Everything about them was Excellent! Very happy with my experience here.

Customer Service - 5.0/5.0 -

Wendy was amazing. She was super helpful and friendly, even when I had to call her a couple times a day for questions. She was great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

For fear of them getting the same fix as I did I will never recommend the shop.

Repair Quality - 0.5/5.0 -

My car is not fully fixed. It’s making noises that It was not making prior to the accident on multiple occasions I was told oh we found another part broken or missing and have to order more parts, so it’s going to be longer when I questioned why I wasn’t getting it back when Gary and a business text told me I would, which makes me believe there was not an in-depth dive to the damage to my vehicle. When I asked what the leak was( progressive has pics and videos of the active leak at the crash)I was told by Gary it was the air-conditioning condenser and they replaced it but then the sheet of what was replaced, didn’t have that on there so when I asked Gary, he then told me I never said that I don’t know what the leak was. It could have been anything. The headlights don’t match in color and are not aligned the original points as it should The one you replaced points straight down ( I have to bring it back because the new light is severely scratched from the box I’m told) there’s marks on my hood that Gary says are from rocks however, there was no marks on my hood prior to hitting a deer and the new marks on the hood are just inches from impact so I’m confused at why that wasn’t covered in the accident because it was clearly from the deer. My car was in PRISTINE condition prior to hitting the deer and you gave it back to me subpar. I will never use nor suggest this body shop ever again!

Customer Service - 0.5/5.0 -

Gary was the employee over my case at caliber and he is in desperate need of retraining. He could not tell the truth if he fell into a giant pile of it.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much for the great work and everyone is so friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0