Caliber - Overland Park - Metcalf
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service! Caliber Overland Park has caring advisors and technicians. They make it easier and comfortable to deal with all the challenges when unexpected situations with your vehicle disrupts your life.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Caliber’s final repair bill was 3 times higher than their original repair estimate. Additionally, it took nearly 1 month for the repairs to be completed which ran up the cost to rent a car from Enterprise Leasing. Had I known in advance the actual repair costs would be 3x higher than the original estimate, I would’ve have gone with Everland Brothers who’s repair estimate was only $200 higher than Caliber.
Customer Service - 4.0/5.0 -
The Caliber reps were friendly but unsympathetic regarding the final repair invoice.
My Experience - 5.0/5.0 -
The entire Caliber team was great to work with. Blake was fantastic, great communication and delivered on everything he said he would. Really appreciate all of you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Blake was awesome....as was the whole team at the Metcalf location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great. Texts telling me where they were in the process and repair well done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mark and the team were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would recommend Caliber for body work. I would not recommend Big O (who caliber subbed out mechanical work to) at all.
Repair Quality - 2.5/5.0 -
My car was with Caliber for 7 weeks. 7!! That is an unreasonably long period of time to make repairs. And, once I received car back, it was leaking fluid. Brought car back for another day and a half repair and car is still leaking fluid. Brought car back again this morning.... Hoping it will be fixed this time. Granted Caliber did not do the mechanical work on the car.
Customer Service - 4.0/5.0 -
Mark kept me informed as to progress being made.
Likely to Recommend - 3.5/5.0 -
Until I get the paint corrected I would say a 7 but this would definitely increase depending on the re-work quality.
Repair Quality - 3.5/5.0 -
Similar reasoning to what was previously stated.
Customer Service - 3.5/5.0 -
I am a little disappointed in the paint work that was completed as there was a considerable amount of orange peel texture throughout the front bumper and some paint run on the passenger's side. Marc, my rep, said to bring it back in when I have some free time so that they can work to buff it out and correct the issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a very good experience here after my car was rear-ended. The entire team was professional, kept me updated the process, and finished the repair right on schedule. The paint match is flawless, and my car looks brand new again. Highly recommend!"
Customer Service - 5.0/5.0 -
customer service received from the repair and entire shop's personnel was a pleasant experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Work seems good enough; trust in company not so good. It seems that at every point the policy of the company was to put the company first and the customer last. That makes one think, can I trust your word? If I don’t fit into your system or something happens, it’s an exception, would you make it right? My very small job was not complicated at all. Lack of communication seems to make it more difficult.
Customer Service - 2.5/5.0 -
See previous comment
My Experience - 0.0/5.0 -
Our vehicle was filled with dust everywhere inside. We did not take it in in this condition. Very disappointing.
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks perfect!
Likely to Recommend - 2.5/5.0 -
Only because it was so hard to get a hold of someone. By phone.
Repair Quality - 5.0/5.0 -
Excellent job. Nice people.
Customer Service - 5.0/5.0 -
It’s almost impossible to get a hold of someone there on the phoneso you actually have to go in and the lady at the desk is super super nice.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend however I would let them know that what they say may be a lot longer