Caliber - Oviedo
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a beautiful job replacing my car bumper. Even washed it! Very quick turn around. They got the parts in in one day, and I was in and out in another day. It would've been done the same day but I was late getting it in to them, which they were very nice about. It also came to less than the estimate, which was a big plus since I wasn't going through insurance. I would highly recommend the Oviedo Caliber shop to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with the people at Caliber Collision was top notch. The repair work exceeded my expectations and the timely communications took the guess work out of when my car would be ready. Hopefully there are no more auto repairs in my future, but if so I would choose Caliber Collision again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would most definately recommend the Oviedo location however I would not recommend the Clermont location.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
After a lack of service at the Clermont, FL location, Andre from the Oviedo location called me, took ownership of my problems (even though his location wasn't the source of my customer service concerns) and repaired some other sections of my car that wasn't included in my initial insurance claim. His stellar attention to our needs was very much appreciated and he is an asset to your company.
Returned Clean
My Experience - 5.0/5.0 -
I found your customer satisfaction to second to none.from the manager,receptionist, all the way to the mechanic; everyone one was courteous and professional.
My Experience - 5.0/5.0 -
Staff was very nice, knowledgable and informative from start to finish! I will definitely recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
A bumper cover pops off and the bumper is coming loose. The cover is on order, the bumper has yet to be mentioned.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I'm extremely satisfied with service but there are some issues with the repair that they are resolving.
Customer Service - 5.0/5.0 -
excellent communication
Returned Clean
My Experience - 5.0/5.0 -
I wasnt completely satisfied with the repair you kept changing the dates when it was suppose to be done. I was without a car for 2 weeks k wasnt happy qith the wait time.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
I am very disappointed with the service I have received from your company, from the initial contact from the call center to the service I received locally. I received several calls from your call center to schedule an appointment even after I had already scheduled one. They asked if I needed a rental car while mine was being repaired. I said I did and they told me that they would take care of it. When I arrived at the car rental location, I had no reservation and was told that they told the representative from your company that they required the reservation be made through our insurance company, not Caliber Collision. That was not conveyed to me and I spent quite a bit of time in the rental agency taking care of this. When I arrived at your location to drop off our car, they seemed confused. I told them I had an appointment and was there to drop my car off. They said they weren't prepared to take my car, that I was supposed to be scheduled for an estimate only. Again, never conveyed to me by your call center. They did take my car and told me that they needed to ship it to another location for repair as they were completely booked. That was fine. Then I received a call from your alternate location on 3/13 stating that my car was finished, they were taking it to clean up and would call me once it was on the truck back to the location I initally took it to. I didn't hear from them again until 3/16 when I received this link for a customer satisfaction survey. How could I take a survey when I didn't have my car back? I contacted the alternate location and was told that my car was delivered back to the original location on 3/13. Why didn't I receive a phone call as promised from the alternate repair location as promised when my car left there? Why didn't I receive a phone call from the original location when my car arrived so I could pick it up on 3/13? I asked these questions. The alternate location didn't have an answer as to why I wasn't called when it left. The original location had a couple of different answers as to why I wasn't called on 3/13. The first answer was that they tried to call my number and was connected to a fax machine. My phone is a cell and is definately not connected to a fax machine. The second answer I got is that by the time the car was unloaded from the truck, it was 20-25 minutes prior to closing time. They didn't want me to rush to get it. I live exactly 2 miles from this location. It should have been my decision as to whether I wanted to pick up my car or not (I would have). This lack of thought on the part of your representatives resulted in 3 additional days of car rental that I had to pay. They had no right to make that decision for me. Your company should reimburse me for this expense that was not necessary.
Returned Clean
My Experience - 5.0/5.0 -
The service provided and the work done was outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was professional, courteous and helpful. My truck damage was repaired, detailed and even delivered to my home.