Caliber - Palo Alto
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
bit of electrical tape wrapping wires to battery seemed iffy, but since it works... can't complain!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were understanding when I refused to accept the reworked part that the USAA insurance company tried pushing on me. The associate at Caliber Collision was understanding of the fact and ordered a new part immediately
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From my initial interaction with David to driving away in my repaired car, the timely email and phone updates and easy access to a rental car made for a smooth and relaxing experience. Bonus points for washing my car too. Thanks to everyone!
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Terry is a very rude employee. He was nice to me on the phone, but when he saw me in person he began to be very rude to me. There was an incident in which someone stole items out of my car either at Caliber or at the venue where my car was stored. Terry said "I don't know why you would leave stuff in your car". I told him that I physically could not remove the box, but remove everything else. She also screamed at me and I never raised my voice at him. He is very disrespectful and lacked empathy. Terry just seems very disgruntled and angry. When I told his manager about what happened, the manager just made an excuse for him and said that he may have been having a bad day. He never reprimanded him.
Likely to Recommend - 5.0/5.0 -
thumbs up
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Complete professionals
Customer Service - 5.0/5.0 -
Kept me informed and very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Delighted by everything! Car was repaired expertly so it basically looks brand new, estimate was accurate and fair, and service was outstanding. My car was ready when you said it'd be, and I was kept informed regularly by texts. Definitely will recommend you to friends online and offline.
My Experience - 5.0/5.0 -
Wow. Such a great experience I hardly know what to say. Excellent repair job, excellent customer service. I couldn't be happier and will most certainly use Caliber Collision again should the need arise! Thanks SO much.
Likely to Recommend - 5.0/5.0 -
Totally awesome. Of COURSE I will recommend you.
Repair Quality - 5.0/5.0 -
Excellent repair work and excellent customer service. What more could I ask? Nothing!
Customer Service - 5.0/5.0 -
Excellent Customer Service. I will be back, if car repair work needed again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommedt the shop to friend or family members.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Terry is so nice....excellent customer service person. Knows what he is doing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good workmanship. Very impressed with quality of service and components.
Customer Service - 5.0/5.0 -
Very satisfied.
My Experience - 5.0/5.0 -
Excellent service - great staff