Caliber - Pasco

4.8 (809reviews)
97%
404 N Oregon St,  Pasco,  WA  99301

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (809)

Likely to Recommend

Repair Quality

I really like your customer service and I like how you guys work. I totally recommend this place.

Customer Service

The lady is very very friendly, and she’s played everything very well

Returned Clean

My Experience

The repair on my 2014 VW Jetta TDI Sportwagen looks Awesome! It really was a nice job. I was very impressed with the texts that were sent to me throughout the repair process. I was never in the dark and I knew exactly where Caliber was on the repair of my vehicle. Really appreciate the professional staff that Caliber employs, from your courteous and thoughtful receptionist, Andrea, to James, who kept me apprised throughout the process, to the technicians that did a wonderful job on my vehicle. Thank you so much for your hard work, and for each and every Caliber team member!! God Bless!!

Likely to Recommend

Would absolutely recommend

Repair Quality

Repair was excellent, time for repair was quicker than expected, and service was excellent

Customer Service

Excellent service, friendly representatives, kept me informed, answered every question, made me feel confident that all details were taken care of

Returned Clean

My Experience

Looked great. You guys did an amazing job

Likely to Recommend

Repair Quality

Great job the car looked good as bew

Customer Service

Returned Clean

My Experience

James updated via text along the way. Appreciated the updates. Repairs look good. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The Caliber team was awesome and kept me posted all along the repair process and even finished 4-days early. Thank you!

Likely to Recommend

Repair Quality

Kept me updated with just the right amount of information and actually finished 4-days earlier than expected!

Customer Service

Very Professional & friendly.

Returned Clean

My Experience

I had a great overall experience. Communication was excellent. Repairs where done in a timely manner. Very professional team.

Likely to Recommend

Repair Quality

Repairs were done in a timely manner. My car looks as if nothing has happened to it. It was returned in very clean condition. I am so happy I went through Caliber for my repairs. I would recommend them to anyone that needs collision repairs.

Customer Service

Staff is very friendly, knowledgeable and transparent with pricing and repairs process. They were in constant communication throughout the repairs.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Very nice and cozy place. Staff members are kind.

Repair Quality

Repair seems done good. Finished faster than expected. Vehicle was clean while picking up.

Customer Service

Repair status was given daily basis.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

This is my second opportunity to work with the team at Caliber and again I was very impressed. They are professional and courteous and extremely helpful. I appreciate the communication they provide. I got twice weekly updates so I didn’t have to wonder what was going on.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber did a great job of communicating to me throughout the process (via text, which is totally ok for me) about where my vehicle was in the process, all the way through to completion. They made the trade in process infinitely easier by allowing me to drop it off with them and then taking care of it for me. That was super helpful. Their pasco staff was nice, kind, friendly and as far as I can tell after just 1/2 day back with my car… that they did a fantastic job. I would highly recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They communicated with me very well! They did a phenomenal job on my vehicle!

My Experience

I am very happy with the results. James was very thorough and professional. I highly recommend caliber collision to anyone needing body repair done on their vehicle.

Likely to Recommend

Repair Quality

Caliber Collision did a fantastic job on my car! I highly recommend them!

Customer Service

Likely to Recommend

I will inform my friends on how good of a job Caliber Collision on my car.

Repair Quality

Great service.

Customer Service

Great reception and knew what they needed from me.

Likely to Recommend

Repair Quality

Customer Service

Very satisfied, can’t even see where the dent was at originally!