Caliber - Phoenix - N 27th Ave

4.7 (142reviews)
92%
5154 N. 27th Ave,  Phoenix,  AZ  85017

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (142)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with vehicles looking brand new after repairs and excellent paint matching. Communication stands out as a major strength, with regular text and phone updates keeping customers informed throughout the repair process. The shop frequently delivers ahead of schedule, often completing repairs days or even weeks earlier than promised. Staff members receive high praise for their professionalism, friendliness, and helpfulness. Customers appreciate the thorough cleaning and detailing provided with repairs. While most experiences are overwhelmingly positive, some customers noted occasional communication gaps requiring them to initiate contact, and a few mentioned minor issues requiring return visits.
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"My car looks brand new this is the second time I take it here they are fast and my car looked incredible!"
"... then when I got my car back, I couldnt believe it! My car literally looked brand new inside & out! I highly recommend caliber collision and hopefully ..." Read more
"Best quality out there"
"... over the moon satisfied with the repair of our car, it looks brand new😃 We want to thank you for striving for excellence 🤗" Read more
"... dents and scratches after a minor fender-bender, and the paint match is spot on, like it never happened. My car looks brand new and they even threw in n ..." Read more
"It was ready a week earlier than expected"
"I was given a two week time line and my vehicle was completed a few days early."
"It was actually earlier than I expected to be and all was great"
"It was done before I spected."
"Day early!"
"Service was quick. Comminution on updates of our vehicle was amazing. And the customer service was great as well."
"They keep me informed of every step they were doing, awesome."
"Fantastic. Texts and calls."
"They didnt always called me. I had to call and see what was the progress on my vehicle"
"Poor communication"

My Experience

Everything was so smooth from start to finish. I didn’t have to worry, it was clear my car was being well taken care of! Thank you for getting me back on the road safely!

My Experience

Though "comms" were in many ways a nightmare, the work performed on the Ford Focus was undeniably done with a comprehensive and complete manner satisfying to the eye and the nature of what is the manoosha of functionality. The car looks and runs better than expected, and was done superbly to say the least!

My Experience

The people at Caliber Collision were very courteous and treated my Lexus with the care it deserved. When my replacement bumper was not correct, they went out their way to make it right. I truly felt they put the customer first. Thank you Dana!! 🙂

My Experience

car looks awesome and Dana P. my representative was amazing! Thank you

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Great results and repairs quality

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Returned Clean

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Returned Clean

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My kid had her first fender bender and we had the car towed here. They got the job done ahead of schedule and the car looks good as new. It was covered by insurance but from the printout I saw the cost seemed reasonable as well. Would definitely recommend based on our experience.

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Returned Clean

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Returned Clean

My Experience

The repairs that were done look great! I’m 100% satisfied with the work that was done.

My Experience

I had an amazing experience with Caliber Collision. Thank you so much to Dana for all the help that he brings in the process to make easy and fast.

Translated from Spanish by Carwise
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Le salieron problemas q no tenía el vehículo

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Returned Clean

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Returned Clean

My Experience

Quedaron detalles

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Did good work, maybe other people have better insurance or the communication is more straightforward.

Repair Quality

I’m not sure if the seal is 100% great yet but it looks good.

Customer Service

Poor communication with Geico and additional damage requiring me to reach out to Geico and Caliber often. Not really following up with me.

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Thank you guys I really appreciate you.

Customer Service

Thank you guys I really appreciate you.

Returned Clean