Caliber - Pineville

4.8 (6,381reviews)
95%
9248 South Boulevard,  Charlotte,  NC  28273
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (6,381)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the regular text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or factory fresh. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff was widely commended for being professional, friendly, and attentive. A few customers noted areas for improvement, including more proactive communication on timelines, occasional delays due to parts availability, and isolated concerns about repair alignment or unresolved issues upon pickup. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... updated me along the way with every step of the repair. The technician went out of his way to polish out both of my headlight assemblies as well. My repair was ..." Read more
"... repair process. The communication was consistent, the paint match was excellent, and the assembly work was done correctly the first time. Overall, Im very ..." Read more
"... repairs were done quicker than I was expecting and my car looks back to being brand new. They took all my concerns into consideration and made sure that ..." Read more
"... quickly, professionally, and with great quality. The door looks perfect again. Highly recommend!" Read more
"... friendly team, their attitude towards me, attentiveness, the repairs were also top-notch, thank you!" Read more
"... satisfied! They did a great job keeping me informed. My vehicle was ready to go a day early! Thanks again!" Read more
"... updated about everything happening with my vehicle. The repairs were done quicker than I was expecting and my car looks back to being brand new. They took ..." Read more
"Good work and flexible to customer Can improve accuracy of lead time"
"My car was one day early from expected ready date"
"Done in one day rather than original estimate of 5 days."
"... important factor was the level of communication. I was made aware of every step in the process." Read more
"Everything from start to finish was perfect! The communications that I received daily were perfect and reassuring that my car that Ive worked so hard ..." Read more
"Communication throughout the length of the repair was excellent. They did exactly what they said they would ..." Read more
"Caliber did a fantastic job on my car and their daily status communication was great"
"... PDR appointment. It wasnt for the most part, but the communication timeline could have been more clear." Read more

My Experience

Made sure each damaged part was expertly replaced with new parts.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our experience with Courtney was positive. She maintained regular updates and demonstrated her expertise.

Likely to Recommend

Repair Quality

I really appreciate how Courtney and her staff went above and beyond to accommodate my transportation needs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Inspection, drop off, pick up, friendliness of the staff and frequent updates were all amazing and appreciative as well as the coordination with enterprise

My Experience

All staff were most customers service focused and professional.

Likely to Recommend

Repair Quality

DID A WONDERFUL JOB. They cleaned my car inside out.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The proactive daily contact and updates was amazing. I have never experienced customer service like that. I would recommend Caliber to anyone and everyone.

Likely to Recommend

Repair Quality

Excellent communication. Daily text updates. They did what they said they would do and did it on time. Excellent quality with the repairs. I would recommend them to anyone.

Customer Service

See previous answer.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The communication was wonderful! Courtney kept me up to date throughout and the estimated timing for it to be completed. I was very happy with the repairs as well. We weren’t sure the paint would match, but it looks great!

My Experience

Great service

My Experience

Outstanding

My Experience

My Experience

Best services I ever had!! Great job Courtney!!

Likely to Recommend

Repair Quality

Best service ever!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

It took a long time to get it done.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The first person I saw was Madison. A polite, attentive, professional representative of Caliber Collision at the ready to serve the customer. Thank you Madison. Soon I was introduced to Elizabeth white, my estimator. She accompanied me at my car as I pointed out what needed repaired. After a brief discussion about the estimate we concluded our encounter and I returned to Madison's desk to schedule the appointment. A few days later and I dropped off the car. I returned the following day to pick up the car. I did a walk around the car, closely looked at the repair and I was delighted with the quality results. Top notch! Also, the car was shiny thanks to the exterior wash service. We appreciated that very much. I told Elizabeth & Madison how pleased I was with the repair craftsmanship, their personal care and service and the overall satisfaction of my Caliber Collision experience. My wife and I thank all persons involved in doing a job well done. I will not hesitate to speak highly of Caliber in Pineville and recommend your shop for auto body repairs when needed.

My Experience

Caliber did a top notch job! You can’t tell anything happened. Very pleased with communication throughout the process and quick turnaround. Thank you!

My Experience

Courtney kept me abreast with my car.and made sure I would be pleased with the end results

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber representative provided excellent customer service keeping informed throughout the process.

My Experience

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