Caliber - Pineville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The concept of having only one point of contact between the customer and Caliber is a good one. Stacy did everything she said she would, even taking time at my request to personally call me the afternoon before it was done to say it was just then ready to go.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleasant experience. Very professional operation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great when dealing with a live person. Messaging stubbornly addressed me by my wife's name despite repeated corrections.
Returned Clean
My Experience - 0.0/5.0 -
The door lock was not connected back to the door and when I tried to lock the car, the entire mechanism went down inside the door.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Had to return, for a repair, but was handled great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent staff and kept me updated the whole time. They are definitely the best I've been to. I would use them again. My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional job. Well done. The Yukon looks brand new. Thanks to your staff and specifically David! He kept me informed through out the process and I felt like he was managing the work like it was his own vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I was unhappy with the pick up. I had an email early in the a.m. stating my car was almost ready and then no word. I called at lunch time and was told it would be a while and if I hadn't called at 5 to ask again (and it was still being cleaned) I would not have had enough time to get over to the shop to pick it up before closing. I got an email at 5:27 p.m. Stating someone would call me about pick up. Then I got an email before 8 a.m. the next morning waking me to ask for a survey to be filled out.
My Experience - 5.0/5.0 -
Stacy was wonderful and took care of everything each step of the way. Really appreciate her professionalism and knowledge in handling my repair. Many thanks for making the entire task a pleasant one.
My Experience - 5.0/5.0 -
David Kaye really kept me informed and very satisfied with the work.
My Experience - 5.0/5.0 -
Excellent service, a great overall experience in a not so great time (the accidents)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second times I have used Calliber Collision/ B & R. (No fault of my own). I got my car back looking and smelling like I just drive it off the brand new car lot. The staff is curteous and efficient. Great work!! Thank you, Elaine