Caliber - Pineville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks to Stacy Robyck for keeping us informed and on schedule with our repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Caliber collision and Ben and Talisha were great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was pleased with the results of the actual repair, but the interior of my vehicle was a mess. There was a layer of grit covering the entire dashboard area on both sides and the front two seats. My steering wheel had been adjusted, so when I tried to move it back to where I normally have it, I had an extremely difficult time maneuvering it back into place because the steering column was full of grit, which is still lodged in there. Even the air vent on the passenger side, the opposite end of where my damage was, is still completely clogged with dirt. And I certainly don't understand why all the presets on my radio would be gone. I appreciate that the outside of my vehicle is so clean, but am disappointed to have it returned to me with the interior in such disarray.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend Chris.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Chris was terrific- very thorough, very organized. The front office staff, on the phone and in person, was not engaged and not helpful. I was told that the front office staff would call for the car rental. When I checked, she stated it was done. However, I waited 40 minutes for Enterprise to arrive. When I stated something to the Enterprise manager, I was told that he told the caller at Caliber that there would be a delay, but that was not conveyed to me. Each time I called Caliber, I found the front office staff to be very curt and not pleasant.
Returned Clean
Likely to Recommend - 4.5/5.0 -
Although work still needs to be done on the vehicle, I have had great experiences with Caluber in the past and will continue to recommend them to friends and family
Repair Quality - 3.0/5.0 -
The reason for the low score is I need to bring my car back to have the hood adjusted (not leveled) and fog lights replaced
Customer Service - 4.5/5.0 -
Great job by Ben and others
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It wasn't CC fault but I really don't understand how the car was returned to me with the lightbulb out on the light that was replaced. There needs to be better checking of the car before stating the job is complete. The car was dirty and I had to ask for it to be washed. Both of these issues took almost an hour of my time. I feel neither should have happened .
My Experience - 5.0/5.0 -
My only suggestion would be to keep up the communication with the customer. After we paid and picked up the car, we had an issue with one of the subwoofers. You guys did great in getting it replaced, but there was a slippage in communication during this process. Before payment, the communication was excellent. Thanks!
Likely to Recommend - 3.5/5.0 -
Caliber had its high points and low points but I am satisfied with the quality of the work done so I would recommend to a friend.
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
No one communicated with me that my vehicle wouldn't be able to be picked up on time. Once it was communicated to me that the car was ready and when I arrived to pick it up, it actually wasn't.
Returned Clean
My Experience - 5.0/5.0 -
The job was done in a speedy and efficient manner. I was impressed with the text messages about the status of the work being done.
My Experience - 5.0/5.0 -
Fast and efficient 100% satisfied
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The repairs to my door look ok but you can see a wave in the metal that was not there before. You can definitley tell that it was repaired. The inside of my truck still smells strongly of paint and I have had the car back for 3 days now.
Customer Service - 4.0/5.0 -
Service was good.