Caliber - Pineville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Richard did a great job, however his voicemail was always full.
My Experience - 5.0/5.0 -
Chris is allways awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was impressed by your method of communication is texting me the status each day also I would like you the know that Talisha was amazing!! Her customer service was excellent! Rick kept me informed and was agree at to work with! Thank you all!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
While I was pleased with the end result on the repairs, several things were concerning along the way. The hold time was usually more than 10 minutes each time I called the office, I left 3 messages that either weren't delivered and/or not returned, and the staff wasn't prepared when I came in to drop off my car. Even though Caliber did my original estimate and I had emailed the insurance company's estimate the week prior to my appointment, it still took about 45 minutes to complete the drop-off process. The car rental was also frustrating since they didn't have a vehicle ready even though I had a reservation. After being there 45 minutes, I left with a dirty car. Since Caliber partners with Hertz, I would hope they would value your feedback on this and take better care of your customers. You are welcome to contact me to discuss any items further. Thank you!
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was dirty inside and out. The entire experience from estimate to finish was bad then there are three things I know of that are not right. The AC does not work. The headlights are way out of adjustment and the sensors on the front are so far out of adjustment that the first time I used the cruise the car slammed on the brakes for no reason.
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
We were told it would take 6-10 days and it took 5 weeks. The transition happened during the repair time. We were receiving daily emails before the transition and then nothing. I was very dissatisfied with the communication about our repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
car was late for completion
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Bad experience all around. Will recommend to State Farm not to use as preferred provider
Repair Quality - 0.5/5.0 -
Car drop off was so disorganized. Never felt confident of any thing I was told. Front desk lady was unsure of everything. Car promised in 1.5 weeks. It has been 2 weeks due to needing a bumper. Parts we supposed to be on site after appraisal and a one week gap before drop off. This process is now on its third week.
Customer Service - 0.5/5.0 -
Texts are nice but inaccurate. Why have a system that gives bad data
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Stacy was my point person. She continuously kept me abreast of the status of the repair on my car and coordinated the extension of the rental between Allstate and Enterprise. She made this a very non-stressful experience. She deserves a bonus.
My Experience - 0.0/5.0 -
Wblind spot monitor is not working on either side. Customer service seemed great, but I'm not Hapag at all that this was not tested before pick-up. Now what do I do to get it working before leaving for a Thanksgiving trip?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
not many places treat their customers so well. This was the second time for me....in the space of 11 years. Both excellent. Am especially impressed with the combination with USAA. and Thanks for the pop corn! Betty Howell