Caliber - Pittsburgh - Saw Mill Run
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ted was great to work with. Their communication and updates were so nice to have. I would 100% come here again if I need to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommend anyone to trust these guys best out there! You're car and all of You're needs will be satisfied!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication from Maya and Dustin, very satisfied with repairs
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic service! Better then I could ever hope for!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I mentioned that in other comments.
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0 -
Excellent service
My Experience - 5.0/5.0 -
Excellent repair job. Unfortunately took longer than I would have due to parts delays but I have no complaints because the quality is spectacular.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Dustin Simpson Did a great job with exceptional customer service and delivering the vehicle on time and the finish looks great. Really happy with the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am extremely disappointed with my overall repair experience at Caliber Collision. I brought in my 2017 Mercedes GL350 for a very minor rear-right bumper damage. The only visible damage from the incident was the broken reflector on the bumper. However, after keeping my vehicle for 55 days, I received it back with an improperly repaired bumper, an unnecessarily replaced tail light, and new damage caused during the repair process. After about 30 days, I was told that my vehicle was ready. When I came to pick it up, I immediately noticed that the bumper trim was not properly aligned and there were visible gaps around the tail lights. I pointed this out, and I was told “sorry,” then sent away without the issue being properly resolved. When I was called again, the bumper trim appeared to be fixed, but the gaps between the bumper and tail lights were still unacceptable. The right side was sitting correctly, but the left side had a large gap. When I questioned this, the manager claimed there was an issue with the tail light. However, when I asked why it had not been fixed properly, I did not receive a clear or professional answer. I refused to take the vehicle at that time. On the 55th day, I was contacted again and told that the tail light had been replaced and the issue was resolved. Unfortunately, the left side is still loose, does not sit properly, and moves where the bumper meets the tail light. On top of that, the left side of the new bumper was scratched during installation, and instead of correcting the damage properly, it appears that touch-up paint was applied. This is completely unacceptable. I brought my vehicle in for a very small bumper-related issue, and after 55 days, I received it back with poor workmanship, alignment issues, unnecessary part replacement, damage to the new bumper, and an unprofessional attitude from management. The manager’s response was especially disappointing and disrespectful. Instead of taking responsibility and ensuring the vehicle was repaired correctly, I was told in a dismissive manner that “this is all we can do” and to take my vehicle. I expect Caliber Collision to take this matter seriously and provide a proper solution. My vehicle should be repaired correctly, the bumper and tail light alignment should be fixed, the loose section should be secured properly, and the scratch/damage caused during installation should be professionally corrected. This experience has been extremely frustrating, and the quality of service and communication I received was far below acceptable standards.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Terrible workmanship! They couldn't install my bumper properly and broke one of the mounting tabs. They just sent me on my way, saying, "This is the best we can do!" I want to lodge a complaint against their manager.
Customer Service - 0.5/5.0 -
Terrible workmanship! They couldn't install my bumper properly and broke one of the mounting tabs. They just sent me on my way, saying, "This is the best we can do!" I want to lodge a complaint against their manager.
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys were amazing. The car looked great .awesome job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing. Everything looks greatly. Excellent job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You have a gentleman there named Dustin, he hustles, he’s very polite, he’s very informative, employees like this are extremely hard to find,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
An excellent company, quality work, quality people.