Caliber - Pittsburgh - Saw Mill Run
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I say 9. The work is great but I didn’t like how the car took a day or two longer because someone carelessly forgot the tool to fix the ads issue. I normally wouldn’t mind but I was having rental car issues which cause me to be in a car I don’t want to be in longer. Other than that the work was great and I really appreciate my car being cleaned.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Received a few updates provided through auto type text. A handful of emails that also seemed automated in nature, one promising to update in a few days, which didn’t happen. And one missed call with no message left. I was expecting a bit more human contact and a bit more warmth from the front desk. But the job was done quick and my car was in great condition when I got it back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Looked like it needed buffed out more, had streaks on paint
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dustin was very nice and helpful. He communicated very well. The team had my car looking and smelling brand new when I got it.
My Experience - 5.0/5.0 -
Very happy with repairs. Dustin kept me updated every step of the way. Paint job looks good as new. Thank you!
My Experience - 5.0/5.0 -
Great service and communication throughout the entire process of getting my car fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service.
Returned Clean
Likely to Recommend - 3.0/5.0 -
I would recommend Dustin to them.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Dustin was wonderful! He went above and beyond to make sure everything was to our satisfaction. I give him 11/10! Everyone else we interacted with seemed uninterest in customer satisfaction and was just there to collect a paycheck.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Adam and the team at Caliber Collision beat my expectations by light years. Highly recommend them!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly recommend using Caliber Collison for your repair needs. They were quick and delivered high quality repairs.
Customer Service - 5.0/5.0 -
Very friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and helpful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very prompt and courteous service team
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We were told our car was going to be taken to a Caliber Collision a few miles from where it was towed to. We call the following day to see what the next steps need to be and we were told our car was not there but some over 40 minutes away from where we were told it was going to be. We came to terms with that as things happen and maybe the other place was busy. Then we are told multiple different stories by a different person every time we called. One being that they never received the paper work that was needed to get the car from the tow company to the shop to work on it. Meanwhile my husband filled those papers out 3 days prior and it was confirmed by a different employee that they were received and everything was good to go. He called a few days later asking for an update and the woman he spoke to said they never got the papers and they couldn’t do anything yet. Again already confirmed they were received. There was a lot of different things like this. We asked for updates for 2 weeks and each time they said they hadn’t even looked at the car yet. Finally, 3 weeks later we are told the car is totaled. Having to wait 3 weeks to hear all of this was the most frustrating part of this entire experience.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Especially if they’re working with Dustin! How kept me in the loop throughout the entire process and was very professional and personable. He even gave me a ride when I first dropped off my car.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair was done well but they could have kept me updated more I had to contact them for updates
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The whole crew was very professional and informative, I had a great experience!