Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You all made the process very easy and smooth. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ron was amazing, and kept me updated, and made me feel at peace the whole time! I greatly appreciate his kindness, and great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 2.5/5.0 -
Seeing that insurance companies recommend this company.. vehicle owners don't have a chose. With everything on my car being mechanical and not body damage..i would've went to a Chevrolet dealership
Repair Quality - 2.0/5.0 -
Lack of communication, if I didn't call for updates, I wouldn't have been updated. There's obviously no quality control, too ensure vehicles are 100% I and not need returned for little items. What's caliber collisions taking vehicles only to outsource the repairs?
Customer Service - 2.0/5.0 -
Lack of communication, left too many messages.
Likely to Recommend - 0.5/5.0 -
Was not satisfied at all with how it all went. I will go to a local mom and pop shop before I go to corporate place like caliber collision
Repair Quality - 1.5/5.0 -
Because they didn’t get the full insurance job… this was a minor collision but car had prior damage not related to the wreck that was underlying. Delayed 2 times from the time they said it was going to be ready. When I picked up the car there were pieces just placed in the back of the car that weren’t installed the way I brought it to them. Left baggies of bolts to parts in the cup holder. Very unsatisfactory or professional.
Customer Service - 3.0/5.0 -
They communicated at times it was conviennent for them. When it came to time for vehicle to be picked up. They delayed 2 times and I had call them to get any information.
Returned Clean
My Experience - 5.0/5.0 -
Overall experience was great and kept well informed of the progress. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was accommodating, personable with good communication. Service time was also good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Depending on the amount of damage.
Repair Quality - 4.0/5.0 -
My only complaints are with waiting for outside tech's to show up to diagnose and fix problems. This process takes a lot of unnecessary time. Communication during this process can sometimes lack a little. They will get the car fixed but can take extra time when there are problems. Overall satisfied though.
Customer Service - 3.5/5.0 -
Had to call to get updates after the initial fix.
My Experience - 5.0/5.0 -
Awesome experience! Ron was so great in the entire process! Professional and the technicians did amazing work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Looks like there's scratches in the hood and problem with the paint job
My Experience - 5.0/5.0 -
Great customer service. Did an exceptional job repairing dents, painting, and replacing the bumper.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The vehicle is making some noises.
Customer Service - 5.0/5.0 -
Rin was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shelby put my mind at ease! I was really worried about driving my car after I picked it up.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
It took so long
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great customer service. The entire process was flawless and the repair was completed sooner than originally expected.