Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service. The entire process was flawless and the repair was completed sooner than originally expected.
My Experience - 5.0/5.0 -
Everything went great. My vehicle is good as new. Once the insurance company got out of the way Everything went quickly even during the holiday week. Thank you you guys made it easy
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There were new scratches on the inside of the door that were not there before
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The work was done right from what I could tell but I did not like that they turned off my dash camera. I don’t see a good reason to do that, especially since the work that my car needed was on the tailgate. I ask if it was policy to do that and I was informed that it is.
Customer Service - 1.5/5.0 -
It felt like that seem bothered by my calls and questions.
My Experience - 5.0/5.0 -
Shelby was amazing to work with!
My Experience - 5.0/5.0 -
Everyone was so nice and kept me updated every step of the way. My car was also immaculate when I picked it up. Thanks for the cleaning!! The young lady helping me, I believe her name may have been Megan, was such a joy. You have a great team at Plainfield Caliber.
My Experience - 5.0/5.0 -
From the first visit for the estimate, to picking up my car, every person I dealt with was extremely friendly and professional. I appreciated the updates and getting my car back earlier than expected!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received quick efficient service and I appreciated the updates every couple of days
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Not returning calls when messages left
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look good, dashboard was cleaned, foot wells were cleaned out, and mirrors were cleaned. Was more than I expected.
Customer Service - 5.0/5.0 -
Honest and explained the delays
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ron did a wonderful job explaining the process and keeping me informed throughout.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
You are a body shop. When I picked up my car, the fender was not aligned correctly, the hood was not aligned correctly, the front bumper was not aligned correctly. The only 3 parts on the body you touched and they were not right. The worst part about it is that you were just going to let me drive off like it was correct had I not inspected the car. And these were so bad I didnt even have to get close to the car to see it. You missed the suspension damage even though I told you about it and you also missed a Crack in the "cradle" for the engine and then tried to blame it on rust. I had you Realign the fender and hood, they are not perfect but satisfactory. I tried to have you realign the bumper and you told me that thats the best you can do because it's an aftermarket bumper. The ONLY thing you got right was the paint. You had my car for almost 2 months.
Customer Service - 1.0/5.0 -
You are a body shop. When I picked up my car, the fender was not aligned correctly, the hood was not aligned correctly, the front bumper was not aligned correctly. The only 3 parts on the body you touched and they were not right. The worst part about it is that you were just going to let me drive off like it was correct had I not inspected the car. And these were so bad I didnt even have to get close to the car to see it. You missed the suspension damage even though I told you about it and you also missed a Crack in the "cradle" for the engine and then tried to blame it on rust. I had you Realign the fender and hood, they are not perfect but satisfactory. I tried to have you realign the bumper and you told me that thats the best you can do because it's an aftermarket bumper. The ONLY thing you got right was the paint. You had my car for almost 2 months.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly rate your staff.
Repair Quality - 4.5/5.0 -
The service manager was great, but looking at my car. Shelby was awesome! Y’all did a great job getting my little beetle bug back to me that meant so much. I’ve been very busy with my Handicap husband, but I did notice the hood did not completely close down on the left side as much as it did on the right side. Again, y’all did awesome work.
Customer Service - 5.0/5.0 -
Again, I was amazed at how well you kept me updated and I really appreciated it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to Ron and the team at Caliber Collision for taking care of our car repair after an accident. The communication was great and the inside of our car looked as good as the outside. We would definitely recommend them, they are top notch!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice repair, great communication and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Through my 75 years I have from time to time dealt with collision centers for repair on a number of family cars. This is the first time I have dealt with Caliber Collision and they exceeded all my expectations. The ladies in the front office were friendly, knowledgeable and my service advisor kept me posted on the repair process and went over and above to get my repairs completed in time for me to travel and visit family for Thanksgiving. I would recommend Caliber Collusion for any auto collision repair!
Likely to Recommend - 5.0/5.0 -
Already answered.
Repair Quality - 5.0/5.0 -
I could have not been more pleased with the treatment and service I received from Caliber. The ladies in the front office were friendly, professional, knowledgeable and were a pleasure to do business. They kept me informed on the progression of my repairs and help expedite completion of said repairs so they could get on the road for holiday travels. I owe them a great deal of gratitude! I would recommend Caliber to anyone needing collision repair work on their vehicle! Very Happy Customer!
Customer Service - 5.0/5.0 -
Already answered.