Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They kept us informed of what’s going on and what’s next. And we were very happy with the result . Thank you😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We were kept informed via email phone calls and text messages . Very nice and friendly people.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
I am not sure how the whole system for this.
Repair Quality - 0.5/5.0 -
did not fix muffler on passenger side, hanging down?
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me continually updated on the progress of my car which was very helpful. They were very accommodating
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent job very professional.
My Experience - 0.0/5.0 -
Might be a good idea to let the customer look at the marked vehicle and check it out for anything else needing attention. That would have saved three extra days in the shop had I noticed the missed dent that later needed repairs.
Likely to Recommend - 4.0/5.0 -
good overall
Repair Quality - 3.5/5.0 -
Final outcome is ok. I may have to bring the car back for additional door adjust. work overall appears good. Had to bring it back for a dent that was missed the first time. USAA was not notified, and I had to wait for the rental car company to get confirmation on rental coverage. Since I was not on their list, no car was assigned to me, so I ended up getting a small one that was not as nice.
Customer Service - 4.0/5.0 -
again, reference the second drop-off and insurance not being notified and having no rental car assigned to me.
My Experience - 5.0/5.0 -
Everything was great job nicely done. Service was great and also to text communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a very good experience.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very very polite and nice to me and on top of that they did a very professional and excellent job of repairing my vehicle and to top it off they washed it cleaned it vacuumed inside and out for me I love Caliber Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
I am neutral because my car is back in the shop. I cannot decide that until all issues are corrected
Repair Quality - 3.0/5.0 -
It has been yucky weather since we have gotten the car back, but from what we can tell, the body work looks fantastic. However, the wrong horn has been installed and sounds like a clown horn instead of a large SUV horn and it was at Caliber for 30 days which we feel is way too long. Today, we have had to have it towed back to Caliber because, yesterday, one week after getting it from Caliber, the car started having cooling system problems: engine light is on, fan is running loudly, water temp near red, and climate control is producing no heat inside the vehicle. We am trusting Caliber to correct these issues this second time around.
Customer Service - 5.0/5.0 -
Although we feel the car was at Caliber way too long, we appreciate the text updates and any phone conversations have been very pleasant and upbeat.