Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Body work was good, service & communication was terrible! Did not attend to all tha damage.
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The work was done well but the communication was very lacking. They offer a 2 day communication service for updates which I signed off on however after 3 weeks I had only received 2-3 calls about my vehicle status. I should have had 3 a week. Multiple times I had to call in to check the status myself and was told my service advisor was off so my vehicle status was basically unknown and that if it got finished a manager would call which they finally did. All in all they did not seem grateful for the $3000 check written to them and the business provided. This is a shame because of how much work they do for local dealerships; I would’ve have expected better. If you’re looking for a communicative and transparent experience please try your luck elsewhere.
Customer Service - 1.5/5.0 -
See previous
My Experience - 0.0/5.0 -
I was satisfied with the work done, but not completely satisfied.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks great, and they even cleaned the inside and outside of car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Experience was great, from start to finish. I really appreciated that the rental company car was dropped off to me at Caliber, and when my car was finished, I could just drop off the rental at Caliber for the rental company, Enterprise, to pick back up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff did a great job with communication throughout the duration of my repairs. They even stayed a little late on Friday when I had to pick my vehicle up to make sure I could have it instead of waiting until Monday. Would definitely recommend this Plainfield team to anyone looking to have their car repaired.
Customer Service - 5.0/5.0 -
The staff was amazing. From my initial visit to see if they could repair to the end they were great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was clear and constant. So far the work seems top quality. I’ve only had it less than a week, but as long as everything holds up I’ll be very happy with the repairs.
Customer Service - 5.0/5.0 -
Shelby was amazing. She stayed in constant contact and answered all my questions.
My Experience - 5.0/5.0 -
Stephanie was a big help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Stephanie was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The actual repair work looks great. However, while painting my vehicle the outside passenger mirror itself has paint residue on it. Need to remove residue as makes safety hazard when driving. Otherwise no complaints.
Customer Service - 5.0/5.0 -
Staff very courteous & worked to make me feel at ease in stressful situation.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for all your service. My car looks gorgeous. Great job!!!!!
Likely to Recommend - 5.0/5.0 -
Happy with service!
Repair Quality - 5.0/5.0 -
Car looks gorgeous!!!
Customer Service - 5.0/5.0 -
They were awesome even when I become “one of those” customers. 🤣
My Experience - 5.0/5.0 -
Shelby kept me informed of what’s going on. She was very helpful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Driver side window won’t roll down all the way, and the panel that was replaced is lifting. There’s scratches on the brand new panel that was installed as well. My car needs back in the shop ASAP.
My Experience - 5.0/5.0 -
Everyone is very nice. They give updates and keep you in the loop. They make it easy every step of the way.
My Experience - 0.0/5.0 -
The repairs were fine. The communication between the shop and us was abysmal. We were told three different days they thought they’d have the work done… They did not send a single update. I had to call every time I wanted to know where they were on their progress. I would not recommend them to others.