Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Shelby was great at keeping me updated on the repair stages. The office staff was very professional .i would recommend this repair shop. No one would know it had been repaired.
My Experience - 5.0/5.0 -
Stephanie was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not, what should've been an easy repair turned into an almost 2 month nightmare.
Repair Quality - 0.5/5.0 -
Delay after delay, broken parts, shoddy paint match first time, better the second time. Bumper still doesn't sit right but that seems impossible to fix. In total it took over 6 or 7 weeks to get my car repaired. 3.5 first time and another 3.5 for the retry.
Customer Service - 0.5/5.0 -
Hardly any communication, I had to call every day it was scheduled to be picked up to be told it wasnt ready.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Shelby was great to work with!
My Experience - 5.0/5.0 -
Team members that I spoke with were very helpful.
My Experience - 5.0/5.0 -
Awesome job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job! Excellent communication. My car was done earlier than anticipated.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I would hope ordering the wrong parts the person in the parts department would get better.
Repair Quality - 4.0/5.0 -
So each time a part was needed it was the wrong part 3 x is too many. I don't understand why my car wasn't looked up before ordering the parts.
Customer Service - 5.0/5.0 -
I was notified so I did like that
Returned Clean
My Experience - 5.0/5.0 -
Stephanie was very kind and answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stephanie was great she was good and braking things down for me and answering all my questions.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Collision damage fixed looks great! Thank you! We will need to follow up around early September with the milage/ indicator problem when we get back from trip!
Likely to Recommend - 5.0/5.0 -
Top notch service!!! Staff very friendly and knowledgeable
Repair Quality - 5.0/5.0 -
Caliber kept us updated the entire time. From the 1st step of parts being ordered to the last step of car is in the shop being painted to it being ready. Excellent communication!!!! I never had to call and check on the status
Customer Service - 5.0/5.0 -
Excellent. This was the best customer service from the time you walked into the shop and same service when you left!!!
My Experience - 5.0/5.0 -
Greg was great! Thanks for fixing my car!
Likely to Recommend - 3.5/5.0 -
This is the first time I've had reoccurring issues after repair was complete.
Repair Quality - 1.5/5.0 -
Had a problem with alignment of the car after the repair which Chris helped with. Still hearing a clunk in the backend when stopping at stop signs and stop lights. Just want to have my car completely repaired after our accident.
Customer Service - 5.0/5.0 -
Chris and Greg were/are very helpful.
Returned Clean
My Experience - 0.0/5.0 -
Had my vehicle for almost 3 weeks to put on a new tire, and 2 wheels. When I went to pick it up I waited over 50 minutes for someone to take my payment because there was a new system, and it wasn’t working. They called another office, and had me give my debit card information over the phone, which I DID not appreciate. Anybody, and everybody could hear me. I told them I had an hour and 20 minute drive, but didn’t matter. What they should have done was let me go home, and they could have called the following day to get my payment. They don’t even ask me if it was ok to call another store to take the payment, they just did it. I told them we wanted the tire saved because it was basically new and it still had a warranty. They charged me a tire disposal fee, and looked in several places before they finally found the tire. On the positive, the job was done well, as far as I can tell, at this time, and they cleaned and vacuumed the car. It looked and smelled great, so for that I’m appreciative. If it wasn’t an insurance job making me go there, after this experience I would not be a return customer.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Great repair. Fast turnaround and the front end looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were perfect
Customer Service - 5.0/5.0 -
Many updates throughout the repair process
My Experience - 5.0/5.0 -
Shelby kept me updated throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shelby went above and beyond. Shelby communicated with me almost every day. Then when I picked up my car it was so clean and it was detailed. My car was hit and Shelby made sure that my car looked brand new. The lady at the front desk was so kind and was very helpful!!I would highly recommend Caliber Collision.