Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Look good.
Customer Service - 5.0/5.0 -
looks good.
Returned Clean
My Experience - 5.0/5.0 -
I am absolutely happy with my repair! It was done before they it was supposed to be and it looks awesome! Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
yes definitely recommend
Repair Quality - 5.0/5.0 -
Greg was very informative and knowledgeable.
Customer Service - 5.0/5.0 -
very friendly and quick to get back with you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greg kept in touch with me every step of the way through text and by phone, with daily updates and specific details. Very flexible with my work schedule and the collision center work days ending at the same time, Greg stuck around for me to get there after hours. Excellent service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication keeping us informed, and most importantly, fixing the vehicle and look as if nothing had ever happened!!! Thanks!!
My Experience - 5.0/5.0 -
Shelby did an amazing job of keeping me updated on progress over the 2 weeks. She was very thorough with information and friendly as hell. She did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shelby did an amazing job of keeping me updated and not sugar coating the information. Very informative. She made the process extremely easy considering I was without my truck for 2 weeks. She was great
Customer Service - 5.0/5.0 -
See previous comments about Shelby in Plainfield location. She was awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shelby was attentive and is a great customer service representative. I don’t say that about many. Thank you, Shelby for your great service, and Caliber Collision.
My Experience - 0.0/5.0 -
I would like pictures of before and after. I noticed no damage to the front right passenger door at any time but it was replaced and other work done around it. Additionally there is a dent in the drivers door I do not recall. The car was not clean either so it is challenging to determine fit and finish of paint. I was surprised how much dirt was on parts that are brand new and just painted. I also would like receipts for OEM parts bought from Kia to match against the final cost to assure that said parts were bought and used as the front right door makes no sense at all. Additionally there is scuffs on the front right bumper that was removed and partially painted per Caliber. I don’t recall these scuffs and if it was part of a paint blending process you’d think it wouldn’t exist . Caliber should do a before review of body damage with the customer. I feel like the car looks like it was repaired and during the process some of this happened. Also I’m not sure why caliber attempts to get customers to sign an arbitration agreement when picking their car up. Very inappropriate. The quarter panel was only partially used per caliber and welded as this is the appropriate process per caliber. I’d like the rest of it.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A spot on the corner to ask them about
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. Greg kept me informed every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team very helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The team is very attentive to the customer's needs and are very straightforward with the work that needs to get evaluated. I am overall satisfied with the work that was done on my car and I appreciate Greg for his due diligence with my work ticket.
Repair Quality - 4.5/5.0 -
The repairs look great but there were some minor details in regards to the interior car parts. Some of the prices were not attached correctly and there are some dirty finger prints on the car seats that were not there before.
Customer Service - 5.0/5.0 -
Greg and associates were very quick to respond to any questions I had and kept me up to date on the repairs status of my car.
My Experience - 0.0/5.0 -
My driver side window will not come down, I'm bringing it back