Caliber - Plainfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, good body work
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
In spite of the struggles that I’m having, I still believe they did a good job overall and I would recommend their services.
Repair Quality - 2.5/5.0 -
I had a headlight replaced, and it did not match the existing headlight. A new bumper was put on and there is a blemish/glob of solidified paint on it. And my front driving sensor is not working, which is part of the grill that was replaced as well.
Customer Service - 4.0/5.0 -
In spite of the workmanship, Shelby was very responsive and is working to get things corrected.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shelby kept great communication, explained everything from the repair side. Great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
There is a laundry list of issues in regard to the overall satisfaction of the work completed on my car. Starting with the 8 different notifications on my 'estimated' completion of repairs, the lack of using 'new' part as selected and requested by me the client since my car is less than 5 years old, the terrible paint work not once but twice done to my car, the half job that was completed on the back right fender that was supposed to be a 'favor' to me due to the issues surrounding getting my car completed and the inconveniences I sustained, was at best something I could have done myself at home and only 'half' of it was completed leaving half of the scratch still there. Not to mention that fact that when I picked up my car, there was STILL yellow transfer paint where the original accident was on the vehicle. Notably showing that my vehicle was not fixed adequately. Beyond unacceptable! Along with a new additional black scuff mark that has appeared on my car and a nic on the metal frame around the passenger window. And last but not least, the horrible experience finding out that the mechanic had left a screwdriver under the hood of my vehicle that was later found lodged by the engine. This could have caused serious damage to the vehicle and even me. The overall satisfaction is quite disturbing to say the least. I only gave a score of two for getting the paint color right and for the doors opening and closing properly.
Customer Service - 1.5/5.0 -
The overall communication from Caliber was non detailed most of the time with very little explanation of details on the status of my vehicle. The whole process took 5 weeks and was somewhat frustrating. Shelby was polite and knowledgeable when we did get to speak during our first two interactions. After that I felt that the communication pieces were bare and provided minimal details that ended up causing additional concerns throughout the process.
My Experience - 5.0/5.0 -
They were very helpful and made the process as painless as possible . Done in a timely manner with the repairs .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a good experience with Caliber Collision
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Tried to call 3 different times and the phone simply rang.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job kept me updated how far along my car was my car dont even look like it been in a accident oh did I even mention the Staff is great 😀
Customer Service - 5.0/5.0 -
Customer Service I definitely give a ten very pleasant young lady that work at the front Desk
Returned Clean
My Experience - 5.0/5.0 -
A smooth, seamless experience. This truly lives up to your marketing about restoring the rhythm of one’s life.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Shelby, after driving the car a few day the clicking on the front passenger side that was in the claim had got worst. I need to bring this in and get the job finished. I will call on Monday . Thank you.