Caliber - Plymouth - Empire Ln
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Some glass left in the car from the window being broken.
Customer Service - 4.0/5.0 -
I was a little dismayed that I was not told that the company was in the process of being sold. I did not think that this was particularly professional!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My only issue was that my truck was dropped off & when I called 2 weeks later no work had been done yet apparently due to some parts arrived damaged & had to be reordered. This was also during the transition from MORRIE’S to CALIBER COLLISION which may have played a part as well. Near the end the communication improved.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The repairs were done very well. However, communications between Caliber and my insurance company were not satisfactory. There were what they described as "technical issuies." Apparently Caliber made mistakes uploading relevant documents.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Communication was terrible. I never received status updates unless I called to inquire. Didn’t receive calls back after I left voicemail. Brian said he would call me back but didn’t.
Likely to Recommend - 3.0/5.0 -
Not really sure if the service was done by caliber or the the previous. The repair seems very well done though.
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
The body shop was sold in the middle of my work being done, no mention prior. There was a few days of no man’s land. They said they were waiting for payment from my insurance which had been sent to the previous owner which delayed picking up the vehicle for a few days.