Caliber - Prescott Valley
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything came out nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a top rate job!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber was letting me know every step of the way and kept me in the loop. They did a superb job just like knew. Everyone was so nice. Definitely refer. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was just a little disappointed in the communication regarding the problems with parts for my car. I was given several different scenarios about the tail light and then the sensors and finally decided that i would not bother to call again until the car was finished. As far as the workmanship I believe the car looks great and I have no problem with the final product. Just think there could have been a little more honesty in the communications as we got towards the end of it being ready. Thank you.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Wonderful team to work with! I spoke to Jason and Amy before arriving with our vehicle. Renato was our service advisor and he was very efficient, knowledgeable and friendly. We received timely updates on the progress of the repair. Added bonus: the work was completed ahead of schedule! Would DEFINITELY recommend Caliber Collison in Prescott Valley!
Likely to Recommend - 5.0/5.0 -
Would recommend this location to anyone!!
Repair Quality - 5.0/5.0 -
This is the second survey I was sent. I completed one after we picked up our car last week
Customer Service - 5.0/5.0 -
Spoke to Jason and Amy over the phone. Both VERY helpful and understanding. Our service advisor was Renato Bascelli and he was extremely knowledgeable and efficient-great personality!
Returned Clean
My Experience - 5.0/5.0 -
I was constantly updated on the status of my car. If I had questions, I got quick answers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time I have needed repair work done and Caliber Collision will be my go to repair shop. From the minute you walk through the door you can see the professionalism. Tiffany greats you with a smile and a,”good morning can I help you?” Angie and Jason are the catalyst that hold this business and front office together. Their willingness to help you through a difficult time is unheard of in today’s busy times. Both Jason and Angie are a great asset to Caliber Collision and all the customers that truly appreciate and rely on all their help, kindness and professionalism Thank you to the techs doing all the right things in the shop. I take my hat off to you. You guys are the greatest and most talented employees. Caliber should be proud of you. Great place to have your vehicle repaired. Wouldn’t change a thing! I really appreciate the whole shop. Thank You
My Experience - 5.0/5.0 -
my car was fixed quickly and the staff was very kind and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The truck looks great Rinolto was rear to work with, the ladies at the front were helpful and pleasant. Whni have the money to fix the body work that was not associated with the insurance claim I will definitely be coming to Caliber.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Van was fixed and looks great
Customer Service - 3.5/5.0 -
No updates were provided. Had to call to hear progress. Told it would be done on Monday. Monday no call so my spouse calls learns not done- nothing else. I called Tuesday...informed they call me back. Call back and it was done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great communication. received my vehicle earlier than expected! Very customer friendly
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We took our vehicle to them due to an accident that was the other parties fault. They don’t have the proper diagnostic machine to check for damage and sent it to another repair shop. The report came back saying the damage wasn’t due to the accident. We called the that repair shop and they admitted it wasn’t put on the proper diagnostic machine that would find the damage. We told Caliber about the information that was found and they basically said oh well. We took the vehicle to Jim’s Alignment and they easily found the damage. Caliber didn’t care. We asked them to amend the report to the insurance company and nothing was ever done. I will not recommend them to anyone
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
In fact I’ll do everything in my power to inform people that caliber collision doesn’t hold up to there warranty work and will absolutely destroy your vehicle. Not to mention deny damages to begin with.
Repair Quality - 0.5/5.0 -
You guys broke my internal door panel during repair and you guys refuse to fix it. Keep pawning it off as part of the insurance claim when the internal panel Was NOT DAMAGED previously. These damages on internal panel was done by less than up to par workers and management at caliber collision. It’s pathetic and disgusting behavior from a so called “ respectable establishment “. I have photo proof of my claims as well as a recorded conversation with the after hours call agent when I initially made the claim.
Customer Service - 0.5/5.0 -
This scale is no different from the previous screen, all same issues and complaints cross over to here, no satisfactory service when you damage the customer’s property and you refuse to hold your own accountability.
Returned Clean
My Experience - 5.0/5.0 -
Friendly and efficient staff.