Caliber - Puyallup - River Road

4.8 (2,446reviews)
95%
823 River Rd,  Puyallup,  WA  98371

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,446)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text updates keeping them informed throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, reflecting strong efficiency. Repair quality received high marks, with numerous customers noting their cars looked brand new upon return. Several customers appreciated the added touch of interior and exterior cleaning beyond the scope of repairs. A few customers noted areas for improvement, including occasional delays, paint quality concerns, and alignment issues upon initial pickup, though these were generally resolved promptly. Overall, the experience was described as professional, seamless, and stress-free.
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"Got my car a day earlier than expected."
"Finished repair early. Updates were excellent as the job progressed."
"... car looks like it just came off the sales floor and they took a lot less time than anticipated." Read more
"I appreciate that it was done about 10 days earlier than projected. I was very happy to get my car back and it looks ..." Read more
"The work appears to be good, but time to completion is totally unacceptable. I would have never have selected you for the work, ..." Read more
"Great communication through the process and the car is as good as new"
"I was updated every step of the way. Clear communication and they also made it easy for me to pick up and drop of my rental. Thank you!"
"... or the team, a part ordered came in damaged, but they did ensure they were proactive in their communication on the anticipated status and timeline change." Read more
"Caliber Collision was great! We were provided multiple updates throughout each week they were repairing our vehicle. They completed repairs quickly and did ..." Read more
"... felt like my car was taken care of with great care, I was constantly getting updates on my car, and when anything else came up I was informed! And ..." Read more

My Experience

The car looks better than it did when we bought it! Thanks for your attention to the little details and the big picture.

My Experience

WALT did a great job keeping us updated everyday. Our car looks like new again we only had 4k miles. Excellent job

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Repair Quality

Customer Service

My Experience

Car was finished sooner than expected. My car looks terrific!

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Returned Clean

My Experience

We were very impressed with the communication, professionalism, and timeliness of Caliber Collision. They were very easy to work with. We had a great experience with them!

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Repair Quality

Customer Service

Great communication throughout the process. Finished ahead of schedule. Easy check-in and check out. Friendly personnel.

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Returned Clean

My Experience

My Experience

Communication was great

My Experience

Walter was very professional, extremely responsive and kept me up to date on the process through completion. Very pleased with my experience! A++

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Repair Quality

I appreciate you guys, happy to have her back home

Customer Service

Professional crew

Returned Clean

My Experience

Kept informed every step I would recommend someone

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Returned Clean

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I WILL LET MANY PEOPLE KNOW OF MY GREAT EXPERIENCE AT CALIBER COLLISION!!!

Repair Quality

Very Professional and Courteous! AND THEY DID AND EXCELLENT JOB ON MY VEHICLE! THANKS!

Customer Service

VERY SATISFIED!!

Returned Clean

My Experience

Thank you for everything and you did an excellent job on my car.

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Every thing was great and repair was done every fast. Thank you for everything.

Returned Clean

My Experience

Walt did a really good job and was super professional! Thank you to all team that participated and repaired my car

Likely to Recommend

Repair Quality

Walt was very professional Thank you to the whole team

Customer Service

Returned Clean

My Experience

The process for the repair was explained at my initial contact. When I took the car in the continued process was also clearly explained. I had frequent follow up by text and the estimated length of time for the repair. The car was completed as projected. Everything looked good, excellent service.

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Returned Clean

My Experience

I appreciate that it was done about 10 days earlier than projected. I was very happy to get my car back and it looks good as new.

Likely to Recommend

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Customer Service

Returned Clean

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