Caliber - Rancho Cucamonga - Arrow Rt
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Drew Reyes was very professional and resolved all of my issues with my repair. Excellent customer service and focus on customer satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber Collision is the true definition of Customer Service! Going into this auto repair for the first time and having a horrible experience with my insurance company, I wasn’t sure what to expect. However, the staff at this location listened, communicated on a weekly basis and insured me that their number one priority was customer service and satisfaction. With that said they sure did deliver, I didn’t have to call and get updates they made sure to call and update me at least twice a week. When I finally went to pick up my vehicle, they greeted me with a smile and boy was I surprised on how good my vehicle looked. Almost, brand new !!! Also, the general manager Drew insured me that if I had any problems I can always bring it back, even if I ever needed air in my tires. I truly wish other business were like this, it’s really hard to find great customer service now a days. Thank you Chelsea, Jackie and Drew.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Took 19 days to fix my car. Didn’t even disassemble to evaluate damages until my car had been sitting a whole day.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
I would use them again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Fantastic
Returned Clean
My Experience - 0.0/5.0 -
Not enough effort was put into trying to find the part for my car. You could have easily done what I did to get on the dealer's wait list and get the part rather than wait to see when a part became available. I should not have to put more effort into this than the shop that will be getting paid for it. Won't come back or recommend.
My Experience - 5.0/5.0 -
Looks great, glad we have a new bumper and liner for the car!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They fried my alternator from welding on my car without disconnecting my batter and it cost me 1451$ to fix plus missing a day of work wit ot hopefully i get reimbursed for there mistake
Customer Service - 3.5/5.0 -
Was very friendly to me
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Thank you for everything. Much appreciated Excellent service
Customer Service - 5.0/5.0 -
Thank you so much for all of your services. Unfortunately I had to be there under certain circumstances but since I had to be there, I couldn’t think of a better place that I. Rather be, Everybody is so professional so kind and I just appreciate all the great service keep up the good work. Thank you, Carlie James.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the performance of my vehicle outcome
Customer Service - 4.5/5.0 -
I was very impressed at the beginning when I was receiving texts. I was a little unhappy when I no longer received text as the date of completion was text to me. So I called and was informed my vehicle would not be ready for a few more days. I understand things happen because I also work and sometimes we can’t always get the job done due to circumstances. I would have appreciated a text informing me as I was waiting. Besides that all staff was professional and very welcoming. Completed job was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The attention to detail on my car was amazing and I’m really happy on the work that was done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing service! Drew, the GM, kept in contact the entire time my car was under repair. Front desk lady was super polite and helpful. Jakelin was extremely professional and urgent with everything as well. Highly recommended!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jakeline was awesome. The front desk was excellent. In and out with no problems. Truck looks great. Mb