Caliber - Rancho Cucamonga

4.8 (10,858reviews)
98%
9490 9th Street,  Rancho Cucamonga,  CA  91730

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (10,858)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for exceptional service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team demonstrated outstanding professionalism and friendliness from front desk staff to service advisors. Communication was a standout strength, with customers appreciating daily texts, phone calls, and proactive updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, exceeding expectations. Customers valued the seamless coordination with insurance companies and the stress-free experience provided. A few customers noted minor concerns such as incomplete repairs, cleanliness issues, or scheduling adjustments, as mentioned directly in their feedback. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... the repair. I can't imagine why I would need it. The repair looks like my car was never in an accident." Read more
"Awesome work that the team at caliber did! No noticable marks from the incident. Car looks at good as new!"
"I am very happy with my car repairs and the conscientious, capable, and courteous staff at Caliber Collision."
"... in to start the process of painting and there was excellent communication throughout the whole process." Read more
"... had contact with were kind, helpful, and thought. They knew of my busy schedule and still found a way to communicate important info with me. The ladies up front were especially helpful ..." Read more
"... service that I am always looking for in a company. Communication was 👍 👌 👍" Read more

My Experience

My Experience

Bryan at Caliber Collision was absolutely amazing! From start to finish, he was professional, friendly & extremely communicative. He kept me updated throughout the entire repair process & always made sure I knew what was going on with my car. My car was completed earlier than the estimated completion date as well! I couldn’t be happier with the service I received & how smoothly everything was handled. I would highly recommend Bryan & Caliber Collision to anyone looking for reliable, trustworthy & excellent service. Not just for collision repairs, but for any of their automotive needs. Thank you again!

Likely to Recommend

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Customer Service

My Experience

They are professional with the job done right and on-time. They kept me posted during the whole process. When I told them I don’t have a ride to pick up the car, they courteously send someone to pick me up. Keep the good job!

My Experience

My Experience

The team at Caliber Collision is Rancho Cucamonga were great. Couldn't have been a smoother transaction everything was great.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Caliber did a great job taking care of my claim! They kept me informed throughout the process! Alex at Caliber went above and beyond not only to get the repair done right but as soon as possible. Overall experience was outstanding!!

Customer Service

Returned Clean

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Customer Service

My Experience

Awesome service and fast ! I was updated every step of the way too !

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My Experience

It was an enjoyable experience. They did what they said, and they said, what they did

My Experience

I always like the service I’ve been given. I thought that Danny did a terrific job on my car and will keep me informed about it part that I’ve asked him about! Excellent satisfaction with Danny!!

My Experience

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My Experience

Everyone i dealt with were very professional and Danny was exceptional in keeping me informed everyday where my truck was at in process to getting done and I was very appreciative for that, Thanks Danny

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I took my vehicle here before and it was amazing after this experience. I am extremely disappointed. My pick up was scheduled to be at 3:30 at 4 o’clock. The vehicle was shown to me with compound as my kids were waiting at daycare. I had to leave as I was already late and they wanted to keep the vehicle to try to fix repairs on site, which is very unprofessional at such a high professional shop and recognized as caliber collision.

Repair Quality

They could not find my factory oem lights and downgraded me Vehicle had compound splatter all over side and roof and tech Jesus blamed me as if I brought the vehicle like that, upon reviewing pictures, the vehicle did not have any splatter marks upon arrival. I spoke with him and the manager, and expressed my concerns and found myself going back-and-forth in an argument, which I told them I do not want to participate it’s not about who’s right or who’s wrong the pictures are the proof.

Customer Service

Rude

Returned Clean

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Returned Clean

My Experience

Service Advisor, Jesus Lopez provided outstanding service and is certainly an attribute to the company He provided professional cost estimates, and timely progress reports. He ensured my vehicle was properly cared for, and the repairs were properly completed. Upon completion, the repairs, and total appearance of my vehicle were outstanding. I am very satisfied with the work conducted by Caliber Collision. I thank all employees who repaired my vehicle. Well done!

Likely to Recommend

I would recommend this shop and business to everyone.

Repair Quality

Service Advisor Jesus Lopez did an outstanding job coordinating the repair of my vehicle. As a result of his oversight, I am very satisfied with the outcome. Jesus provided me with timely updates, allowing me to track the progress. I thank Jesus for the professional service, and to Caliber for the great work it performed on my vehicle.

Customer Service

Outstanding

Returned Clean

My Experience

You guys did a very good job.you are highly recommendable

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Repair Quality

Excellent job!

Customer Service

Good

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Repair Quality

Great service

Customer Service

My Experience

Thorough....kept me informed

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Customer Service