Caliber - Richmond - Dabney Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
I personally wouldn't recommend for my kind of accident. Maybe for a paint job. My paint job looked excellent.
Repair Quality - 1.5/5.0 -
I felt like I really had to badger them to get my car back... and that I had to go out of my way to have them talk to Hertz to lower my rental car rate...because they took so long to fix my car. If I hadn't of acted, I would have paid about $400 dollars more for my rental car. I understand there was a change of managment, somebody went on vacation, and that there were excuses but I felt ignored and going through a car accident was crappy enough. I hope things are going smoother for them now because they truly were nice people, they just really were not dealing with their transition well. I was without my car for over a month - for something that they had estimated at around 2 weeks. My new door handles also do not match my other door handles. They just look spray painted and cheap. Over all, they did make my car look nice again, but I can't say I'm at all satisfied with the experience.
Customer Service - 1.5/5.0 -
I had to call multiple times. They didn't email me when they said they would. I had to talk to the manager to get anything done. My car completion date with rescheduled three times and it was extremely stressful. I also wasn't called back when they said they would. My finish date was rescheduled so many times that I ended up calling my insurance so they could investigate.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Not very likely unless they were able to get their vehicle more quickly. Being without a vehicle a month can be a big inconvenience
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Scheduling: Several delays. Dropped off 12/27, told would take around 7days. After 7 day period I called to check status and told waiting on parts. Then told truck would be ready on 1/17, then 1/18, then 1/25. Workmanship: Door does not latch properly, would think that would be the first thing checked since it was replaced, fender cowling not attached properly missing bolts QA Horrible. Body dust stil inside on dash, steering column, inside glovebox. Still red x spots showing on exterior for previous damage. Would lto ask the same question to Caliber::Are you completely satisfied with the job you did.
Likely to Recommend - 0.5/5.0 -
sorry, slim to none. Given the delays that even the Service rep acknowledged, I would have thought they would have gone over and beyond to make up the differnence and gone ove the vehicle with a fine tooth comb, which would have drastically changed my responses here, but that didn't happen.
Repair Quality - 2.0/5.0 -
With 5 being in the middle, I'd lean more towards being dissatisfied as opposed to satisfied. The major repaired areas appear to be okay, its the small things that were overlooked. Door latch needs adjustment, bolts missing in fender cowling, floor moldings not secured properly and wrong size bolt screwed in, other floor molding not secured properly leaving carpet not tucked away, radio antenna not hooked up thus having no channels.
Customer Service - 3.0/5.0 -
Employees were very professional, courteous, and prompt to return phone calls and repair status. Only reason I didn't score higher was because I had doubts, due to other scheduling delays.
Returned Clean
My Experience - 0.0/5.0 -
Work done looks great except for one blemish in the paint which can be fixed. However, they only did part of the job, as they missed one of the two job tickets. They are getting a dent puller to see if he can fix what was missed.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was pleased with my vehicle after the repairs.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Efficient, on time, great communication, and excellent repair. Car was also very clean upon pickup. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Dissatisfied doesn't even begin to describe my experience.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mr. Goodwin was very helpful and I received regular communication. The vehicle was delivered as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Some screws missing in wheel well. Cover came off wheel well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome job! Great customer service! Made a challenging situation much easier! Thank you. Worth the trip from Charlottesville.