Caliber - Richmond - Midlothian
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everybody was so very nice and helpful!!! They even called to clarify some confusion with my rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This review is one where I am completely satisfied with the work performed on my vehicle, although the initial work was incomplete. The vehicle had a couple of spots that needed to be redone, however the reaction from Caliber employees merits a great review. They immediately recognized and rectified the issue and were apologetic for not finding these issues on their final QC. The end product was up to standard,, however the customer service and communication was what i was impressed with the most. It appears that the common solution these days is to point fingers, ridicule, and have the last word but their behavior set an example of treating others as you want to be treated.
My Experience - 5.0/5.0 -
Fixed in a timely manner.Every one was nice and friendley. Thanks for the excellent service. Rachel
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
fixed in a timely manner and you kept me informed about the situation. Thanks, Rachel
My Experience - 5.0/5.0 -
Pleasant staff , very helpful , clean waiting area and my vehicle was promised to me in a timely manner. Most importantly, is the day to day communication, addressing the timeline of repair. Great job! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Penny and the team were awesome. The work was done on time and looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Penny and the team were awesome. Great service and great work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I don't have any complaints about my repair job . My escape looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone on site very pleasant to deal with - so comforting in these unpleasant situations. Thank you! Little bit of breakdown in good communication between USAA and CC "portal," front end and check out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every staff member I interacted with was pleasant, helpful, and willing to go out of their way to assist.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly, helpful staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quality work, fantastic customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair took longer than I had hoped, 17 days. But the car repair looks great. I was very appreciative that they delivered the car so I wouldn’t have to beg a friend to bring me there.