Caliber - Richmond - Pocono
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was an outstanding experience throughout the entire process. Everything was explained thoroughly. Great communication during the repair! Super friendly people! I would recommend Caliber without hesitation. Thank You.
My Experience - 5.0/5.0 -
All seems to be good. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Not my 1st interaction with Caliber. Very satisfied.
Repair Quality - 4.5/5.0 -
Friendly services. Frequent progress updates. Satisfied with work performed. Noticed one paint defect but not enough to register a complaint.
Customer Service - 5.0/5.0 -
Friendly demeanor. Both clerk and customer contact were extremely informative.
My Experience - 5.0/5.0 -
Just picked up my truck today. It looks great and so far so good.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Fender repair on bumper look great. Unfortunately they still haven’t completed the work because the head lamp and the fog lamp still don’t work
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair time was excessive.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber on Midlothian next door to Lexus is the only collision repair team we will ask for if needed unfortunately in the future
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and knowledgeable
Customer Service - 5.0/5.0 -
Professional and knowledgeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Desmond was fantastic as were both the ladies in the office. They were all very helpful in assisting the rental vehicle and everyone was so pleasant! It seems like they genuinely enjoy working together and that is passed onto the customers. Thankful for the experience with them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Desmond was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had a great experience at Caliber Collision thanks to Desmond. He did an excellent job overseeing the repairs on my vehicle and kept me informed throughout the entire process. Desmond was professional, attentive, and made sure everything was handled smoothly from start to finish. The repairs were completed with great attention to detail, and my car looked fantastic when I got it back. I truly appreciate his outstanding customer service and dedication to making the experience stress-free. Thank you, Desmond and the Caliber Collision team, for a job well done!
My Experience - 5.0/5.0 -
Your team did a great job on my truck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The 1st week in July I brought my truck in for repairs. I picked it up yesterday. Missing bumper cap plug. red vinyl letters not applied. Truck repairs do look really good. Ill see how they deal with this issue before I pass judgement.