Caliber - Rio Rancho
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Poor service and lousy communication
Repair Quality - 0.5/5.0 -
I was originally told it would take only 3 days to fix the car's door. Then I was told it would take 10 days. Next, I was told the car would be delivered on Weds, then it was not delivered. I didn't know where the car was nor when I could get it. I finally located the car and did get it 11 days later. I don't recommend this place at all.
Customer Service - 0.5/5.0 -
Lousy customer service with lots of misinformation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Staff was awesome!
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0 -
Thank you for a job well done!
Repair Quality - 5.0/5.0 -
The service was outstanding. My Truck is as good as new. I like to play outdoors a lot and having my truck means the world! Noah and Jessica were great! When the insurance company sent the wrong deductible both were very helpful and understanding of my frustration. I will definitely recommend your business to others.
Customer Service - 5.0/5.0 -
Please see prior comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sean and his team were very deligent and delivered exceptional services. They explained everything from start to finish! They were very professional and elaborate. I appreciate the time and services they provide! Thanks guys
My Experience - 5.0/5.0 -
Honestly, this was the best experience I have ever had with a shop!! Jennifer was on top of keeping me updated. Pervious shops I’ve dealt with, I would have to call and check the status of my vehicle. Also the manager (not sure of his name) met me on his day off so I could pick my truck up. Gave me advise on the paint, What to do and what not to do. I’ve had some bad collision shop experiences. Even though it was an insurance claim, you guys made sure everything on my vehicle was done and perfect. I couldn’t be happier with you guys. Thank you so so much!
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Phenomenal staff! Excellent work! Very pleased with the entire process. Thanks so much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s a 10 so professional my car turned out amazing like brand new. They washed it detailed the inside after they were done just so amazed how good they were. I recommend them to anybody.
Customer Service - 5.0/5.0 -
Very professional nice people treated me awesome and my car looked amazing. I would recommend them to anybody for good quality work..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Staff was great and kept me up to date!
Customer Service - 5.0/5.0 -
Staff was great and kept me up to date on repair status !!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am a Yelp Elite and have Yelped you.
Repair Quality - 5.0/5.0 -
Your place of business is clean, organized and well kept. Your employees are knowledgeable, and courteous. The email updates and phone calls much appreciated.
Customer Service - 5.0/5.0 -
I needed my vehicle by 2:30 pm. I spoke to the woman who answers the telephone, she tried to persuade me otherwise. I asked her to let me speak to the person in charge of my vehicle. She transferred me. I explained the situation to her, she said they would do their best, no guarantees. She called at noon the next day to say it would be ready at 2:30 pm, it was. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car is not repaired; I am waiting for the estimate to determine if it is totaled.
Customer Service - 5.0/5.0 -
Excellent, professional, friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was frustrated with the lack of being informed on the status of the repair on my vehicle. I received inconsistent information since one person, Shaw, told me that my vehicle world be ready on October 13, 2023 and stated he would call me to confirm by 3:30pm that day. At 3:25pm I called the office that since he did not call. I was told that he had left for the day. On October 11, 2023 Shawn told me that it was being painted and should be ready by 10/13/2023. On 10/13/2033, Since shawn was not in, the person I spoke with told me it was in the paining process. I expressed my frustration that two different people were gaining me inconsistent info. I would not recommend Caliber Collision,, Rio Rancho NM to anyone. I can deal with delays but to be not informed is not good customer service, especially when repair status is conflicting. I will inform my Insurance company not to recommend Caliber at Rio Rancho NM to anyone.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Totally not satisfied with their customer service. I had to call them on on delays. on October9, 2023, The person ( Shawn) I spoke to stated that my vehicle was iin painting. my truck needed the glass installations and my vehicle would be ready on October 13, 2023. He (Shawn) stated that he would call on Thursday, Oct. 12, 2023 at 3:30 pm since I have a 1.5 hour driven to the shop so I called at 3:25 since I had not been called by Shawn. I spoke to a person and she stated that Shawn was gone for the day. This person stated that the vehicle was in the paint area and would not be ready on October 13,2023. At this point my vehicle had been at Caliber Rio Rancho NM for three weeks with no information on status of repair until I called on October 6, 2023. The only communication with the shop was by e-mail snd text message stating that work on my vehicle was progessing. I would not recommend this shop to anyone.Customer service was poor to non existent.This was a frustrating experience since customer communication was poor.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and friendly staff
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
AMAZING work.
Customer Service - 5.0/5.0 -
AMAZING communication!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Haven't had the repair long enough to really judge