Car Crafters - 528

4.8 (2,971reviews)

97%

(505) 881-8884

108 Frontage Rd NE, Rio Rancho, NM 87124

97%

See Photos

108 Frontage Rd NE
Rio Rancho, NM 87124

Get Directions Website Email

Schedule an appointment at Car Crafters - 528

Book Appointment

About Car Crafters - 528

See Photos

108 Frontage Rd NE
Rio Rancho, NM 87124

Get Directions Website Email

Schedule an appointment at Car Crafters - 528

Book Appointment

In operation 44 years, 10 years at this location.

Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,971)

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Rating

2,452 Customers Rated

5 Stars

70.4% Complete

(2091)
4 Stars

7% Complete

(207)
3 Stars

1.8% Complete

(52)
2 Stars

1.1% Complete

(32)
1 Star

0.6% Complete

(17)
< 1 Star

1.8% Complete

(53)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with many highlighting excellent attention to detail, precise paint matching, and repairs that make vehicles look brand new. Communication stands out as a major strength, with customers appreciating frequent text message updates, phone calls, and proactive status reports throughout the repair process. Timeliness is also well-regarded, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly in their feedback, including occasional delays due to parts availability, isolated paint quality concerns such as drip marks or color mismatches, and rare instances where vehicles were returned with unresolved issues. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.

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Timeliness
Communication

"... Kept me informed as to when my SUV would be ready. My SUV was ready 4 days earlier than estimated. So awesome!" Read more

"... probably be a few weeks for the work to be completed, it was ready in 3 days! Far exceeded my expectations! I highly recommend!!" Read more

"... out of pocket to extend my rental car because the repair wasn't completed on schedule, but now I'm worse off than before the car was 'repaired'. At least I could use my passenger ..." Read more

"My car was initially quoted to be completed on a Monday, and was then pushed to Tuesday, then Wednesday, and finally Thursday. ..." Read more

"... the entire repair process smooth and worry-free. They kept me informed every step of the way, answered all of my questions promptly, and worked directly with the insurance company, ..." Read more

"Repairs were completed promptly. The text message updates were appreciated and perfect match on the paint. The professional and experience of the team make ..." Read more

"Staff is excellent. Communication is consistent and friendly. Shop is clean and welcoming. Superior service all around."

"... appreciate your having finished it in a timely manner, and we liked the periodic updates letting us know how the repairs were going. Thanks for your service." Read more

"... Monday that wouldnt be done until Wednesday, but didnt receive any notice on Wednesday on whether it was done or not. Received call on Thursday that it was completed" Read more

Timeliness
Communication

Timeliness
Communication