Car Crafters - 528

4.8 (3,023reviews)

97%

(505) 881-8884

108 Frontage Rd NE, Rio Rancho, NM 87124

97%

See Photos

108 Frontage Rd NE
Rio Rancho, NM 87124

Get Directions Website Email

Schedule an appointment at Car Crafters - 528

Book Appointment

About Car Crafters - 528

See Photos

108 Frontage Rd NE
Rio Rancho, NM 87124

Get Directions Website Email

Schedule an appointment at Car Crafters - 528

Book Appointment

In operation 44 years, 10 years at this location.

Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

GM Basic

I-Car

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Website

Reviews (3,023)

Sort By:
Newest
Rating

2,496 Customers Rated

5 Stars

70.5% Complete

(2132)
4 Stars

6.9% Complete

(208)
3 Stars

1.7% Complete

(52)
2 Stars

1.1% Complete

(32)
1 Star

0.6% Complete

(17)
< 1 Star

1.8% Complete

(55)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting excellent attention to detail, precise paint matching, and repairs that made vehicles look brand new. Communication was a standout strength, with customers appreciating frequent text message updates, phone calls, and proactive progress reports throughout the repair process. Timeliness was also well-received, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers did mention areas for improvement directly in their feedback, including occasional delays due to parts availability, isolated quality control concerns such as misaligned decals or paint drips, and in rare cases vehicles returned with unresolved issues. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.

Select to learn more

Communication

"... well informed throughout the entire repair process. I received daily text updates with progress reports, which I truly appreciated. When the vehicle was ..." Read more

"... the entire repair process smooth and worry-free. They kept me informed every step of the way, answered all of my questions promptly, and worked ..." Read more

"The people at Car Crafters were so awesome! They emailed me with updates and provided pictures as they worked. I also received phone calls with weekly updates."

"Repairs were completed promptly. The text message updates were appreciated and perfect match on the paint. The professional ..." Read more

"... Monday that wouldnt be done until Wednesday, but didnt receive any notice on Wednesday on whether it was done or not. Received call on Thursday that it was completed" Read more

Communication

Communication

"... well informed throughout the entire repair process. I received daily text updates with progress reports, which I truly appreciated. When the vehicle was ..." Read more

"... the entire repair process smooth and worry-free. They kept me informed every step of the way, answered all of my questions promptly, and worked ..." Read more

"The people at Car Crafters were so awesome! They emailed me with updates and provided pictures as they worked. I also received phone calls with weekly updates."

"Repairs were completed promptly. The text message updates were appreciated and perfect match on the paint. The professional ..." Read more

"... Monday that wouldnt be done until Wednesday, but didnt receive any notice on Wednesday on whether it was done or not. Received call on Thursday that it was completed" Read more

Andre (Ford owner) reviewed 9/28/26

A job was half done

David (GMC owner) reviewed 9/28/26

Once again car crafters did an excellent job on my 2024 GMC Sierra! Thanks guys!

Great job guys. I hope I don’t see you for a long time but in the event that happens I will come back to Car Crafters in Rio Rancho

Great service

John (Honda owner) reviewed 9/25/26

Rod was awesome! Very informative, professional, and just a great guy. Thanks for making it a great experience

Zachary (Jeep owner) reviewed 9/25/26

Car crafters really went above and beyond for me and my vehicle.

Greg (Ford owner) reviewed 9/24/26

Victoria (Honda owner) reviewed 9/24/26

Very professional and kind people!

Bryon (Nissan owner) reviewed 9/24/26

Flor (Honda owner) reviewed 9/23/26

Anna (Nissan owner) reviewed 9/23/26

Staff was friendly and professional. We are kept updated regularly about the progress of the repair. We are very happy with the results.

Very happy from the beginning the way we received the constant updates. The complete completed work all were very professional and well done.

Sarah (Toyota owner) reviewed 9/21/26

Great service

Great team!

Gary (Toyota owner) reviewed 9/21/26

Communication was frequent and informative

Outstanding communication

Jackson (Mazda owner) reviewed 9/18/26

John (Subaru owner) reviewed 9/17/26

Chris (GMC owner) reviewed 9/17/26

Hello, Team! You have primarily been dealing with my wife on the repair of this vehicle as it is her daily driver, under my insured. Upon return of the vehicle, I have a few concerns on the workmanship performed. Please feel free to give me a call (303-870-3472) Thank you all!

Keisha (Ford owner) reviewed 9/17/26

Everyone we dealt with was great. I also appreciated the text messages with updates.

Judy (Toyota owner) reviewed 9/17/26

Team did a beautiful job on my car. I am so happy. I was kept informed during each stage of repairs and when to expect completion. Personnel were very professional, knowledgeable and very nice.

In fact they had repaired my sister’s car a few weeks before mine

Very professional staff

Very professional and kept me informed thru entire process

Aneka (Infiniti owner) reviewed 9/16/26

Great friendly service.

I would definitely recommend.

Great service and great employees.

Customer service was wonderful. They made the entire process very easy.

Ryan (Ford owner) reviewed 9/15/26

Larry (Chevrolet owner) reviewed 9/15/26

When pickup the truck come home notice several small paint chips along front of hood which there was none when left for pair repair. I’ve taken pictures

Sandra (Ford owner) reviewed 9/14/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Car Crafters - 528

Schedule an appointment at Car Crafters - 528

About Car Crafters - 528

Schedule an appointment at Car Crafters - 528

Reviews (3,023)

2,496 Customers Rated

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0