Car Crafters - Paseo
In operation 44 years, 10 years at this location.
Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice repair job. Done two days early and looks brand new!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they order and received the proper parts and installed them in a professional and timely manner... can't ask for anything more..
Customer Service - 5.0/5.0 -
very professional and courteous.. outgoing with a cheerful attitude..
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Lol, we're frequent flyers with the Car Crafters on Holly Ave. They do the best work ever!
Repair Quality - 5.0/5.0 -
They always make all our cars look new again. Roy was very easy to talk to and offered alternatives when it turned out that there is no time frame for when a new bumper would be available from Mazda. I like that he came up with alternatives
Customer Service - 5.0/5.0 -
The front desk staff is very accommodating with my checking in on my baby (Miata). They also were super nice in getting me to my work and offered to have Lyft bring me back when the work is complete
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Easy to work with!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The only reason I am not giving it a 10 is due to some issues on the repair completion date due to something breaking during repairs, overall everything went well, I am glad I was told the progress on the vehicle repairs and was kept in the loop for it all.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and completed on time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished on time as promised. However auto text messaging system was widely off and caused some confusion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Just clean the car, especially inside where your employees left foot prints and dirty paper mat.
Repair Quality - 5.0/5.0 -
Halee Lusk and your team, especially the gal at the desk were great to work with and were very accommodating.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jonathan was EXCELLANT to work with
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
I had no idea that used or counterfeit parts would be used to repair my car. The communication was terrible. I needed my car badly on July 5 to go up to Colorado for a medical appointment at UCH. Nobody told me my car would not be ready. As a matter of fact, I was told my car would be ready within 1 to 2 business days, which would have given me back my car well before July 5. When you guys decided to put a new bumper on, nobody told me that that was going to happen. Nobody gave me the option of picking up my car until the bumper came in and so I didn’t have the benefit of driving my car up to Colorado to my medical appointment. When I went to pick up my car when I got back from Colorado, it had been sitting outside in the sun for weeks, which is not good care for an older car. I brought my car to you clean. When I picked it up, it was filthy from dust rain. The inability of your workforce to communicate with me why it was taking so long to fix my car was unacceptable, yet, I accepted it as I accepted used and counterfeit parts. If my car had been new, I would not have accepted this. But not knowing how many more years I have left to drive my car, I am OK with counterfeit and used parts. I am not OK with the fact that no one communicated the delay of the bumper or the fact that you were not replacing my damaged car parts with new ones or BMW manufactured parts. I cannot give you a 10 because I saw that you didn’t even bother to coat the bumper with the protective plastic sealing that my original bumper had. Had I not been given an incorrect receipt, I would’ve never noticed the charge for the bumper and the fact that you did not cover the bumper. Roy is agreeing to cover the bumper when I bring it in on August 3. To get a 10 from me, you would’ve needed to have my car done in 2 to 3 business days as you promised or I would’ve gotten a phone call explaining what was actually going on with my car, at a minimum. I’m still mulling it over about whether or not I would give you a 10 for using used and counterfeit parts , especially because you never told me that that’s what you were doing. The lack of communication alone would drop you down to a rating of 2. However, I am happy that my car is fixed because I keep my car in tiptop shape. We have used car crafters on the west side and been very happy with their work and their communication. I’m not sure why we decided to bring our car to you guys. I don’t know if I will again in the future. If I do, I know how to handle you. Now I know I have to be far more demanding and insistent and just come and pick up my car until you are really able to fix it. I would say overall that this was terrible Customer Service. But I’m happy with the way my car looks. All the repairs better hold out. If not, I will be an incredibly difficult customer and I will hold you to every warranty that you have given me. When you get bad Customer Service, the customer is being trained to not trust the vendor.
Customer Service - 1.0/5.0 -
I already explained this