Caliber - River Falls
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Cillision did an amazing job fixing my car and keeping me up to date on what was happening!
Customer Service - 5.0/5.0 -
Dennis from Caliber Collision did an amazing job keeping me up to date on what was happening!
Likely to Recommend - 3.0/5.0 -
I would recommend Caliber
Repair Quality - 2.5/5.0 -
Paint quality could have been much better lot of orange peel
Customer Service - 4.0/5.0 -
Customer care was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was completed beautifully. Loved the updates.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car was totalled, so no actual repairs were done. However, my interactions with the staff, both via phone and in person were pleasant and very welcoming.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The estimated time was off by over a week and my SUV still is not completed. I need to return it for one more day which means I need to inconvenience a co-worker to give me a ride and yet again disrupt my week.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the transparency and expedited service. The staff was awesome to work with and knowledgeable and helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 3.5/5.0 -
the staff were all very personable and I sincerely believe they truly want to make their customers happy, but we need better communication (not just a one sentence text) we need a real discussion with what is happening during the process if it is changing. Also, need to be realistic on timing to complete work and look forward on your calendar in scheduling repairs if there may be a potential pot hole that will delay completions. ie: If you will be sending your techs out for recertification for several days thus adding a week to my repairs that ended up costing me much more in rentals is not acceptable. In the end the repairs were now going to be completed at a time in which I was scheduled to be out of town. I would not have chosen to begin repairs with that knowledge.... and the only discussion (again outside a worthless one sentence text) was started by me. why is the customer chasing down what is taking so long and getting a new scheduled completion date. I was open in telling him that is not going to work time wise as I would be gone... it did not change anything and that was the date. Why not have a welder come over from another caliber to get the welding done on my vehicle to at least keep it closer to the initial date and maybe be done prior to me going out of town? or some other creative solution. I then I received my one sentence text saying car is done and ready for pickup. Dropped rental car off and got them to drive me to your shop... only to find out I cannot drive my car away because there was an $8k unpaid balance. Now do you think this is the time for the customer to find this out? Standing in your waiting room with no rental and not being able to get in my car and leave. So begins the frantic calls to my company to get the payment over to you. but I cant get a hold of the people in charge of the check late in the day... I got a hold of my boss who was on the road who then called the CC company to get my company card opened up to cover the cost of unpaid balance... adding about an hour of uncomfortableness as we stood around. all could have been resolved with another not so helpful one sentence text in which I could have called you to ask what that text meant and then worked on getting the balance paid up or get my CC opened up prior to coming over to get car. "ready for pick up" i assumed meant ready for pick up... Dennis is a great guy... he really is, I know he means well... but needs to understand that communication for anything other than "things are all as they should be", means get on the phone to talk to people to get ahead of things like this... car was done well and the work is excellent. but seriously the process needs work. been in sales and customer satisfaction my entire 40 years of working... i know what it should look like, this was not it. am I perfect? Oh heck no, but will die trying.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
need more communication
Returned Clean
My Experience - 5.0/5.0 -
It looks how it did the day I drove it off the lot, and thank you so so much for cleaning my floor mats! I couldn't get the stains off and really appreciate your hard work. Thanks again!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs and service at Caliber Collision in River falls were so great. My one and only slight frustration was the estimated completion date was Thursday so I was hoping to pickup Friday then it changed to Friday and wasn’t done until 5 pm which just wasn’t enough time for me to come pick up before they closed. Other than the slight change in pickup time I have no complaints. Everyone was so friendly and helpful and the quality of work was wonderful.
Customer Service - 5.0/5.0 -
Everyone was great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job fixing my vehicle in a timely manner. They also communicated with me through the whole process. Would recommend!
Customer Service - 5.0/5.0 -
They did a great job fixing my vehicle in a timely manner. They also communicated with me through the whole process. Would recommend!
Returned Clean
My Experience - 5.0/5.0 -
They did an amazing job
My Experience - 5.0/5.0 -
I had an unfortunate experience which involved faulty repair work from the former owner of newly purchased Caliber Collision in River Falls. General Manager Ryan Nelson worked diligently on my behalf to resolve the issue, providing a fair & positive outcome. Caliber’s entire River Falls staff is excellent!! Thank you to everyone, especially Dennis, the Service Manager, Ashley at front desk, & Zach the mechanic!!
My Experience - 5.0/5.0 -
Great service, Fast response