Caliber - Riverside - Downtown
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Personnel and service were excellent. Received timely communication about the repair process. Very satisfied with the end result!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, efficient and professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very impressed with both the communication and repair of my vehicle. Received calls, emails, and texts every step of the way and even helped with the rental car so I didn't have to call them. Thanks so much!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was really nice and patient with the whole process.
My Experience - 5.0/5.0 -
From the start to the end, everyone was very professional, great communication updates, Well done to all the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am satisfied with the overall experience, as I have taken my vehicles there for repairs in the past, the front desk has exceptional customer service (Kelly). If there was something I could maybe suggest, would be to be a little more considerate on the timing of the repairs, specially around Holidays. I understand is the end of the month but on my situation, I was called by Ryan on Friday as part of the routine updates on the repairs which is great but I was asked if I could pick up the car Saturday as it “MIGHT” be ready. It was Friday at 4:57 pm, on a Holiday weekend - I was 4 hrs away from home because of Thanksgiving, it really was a little unrealistic. I was willing to cut my trip short and mentioned I could maybe do Sunday; otherwise, Monday would be best. Then I was told they were close Sundays but maybe someone would be there to just allow me to pick up the car and that they would call back to confirm. Nobody called me back. Saturday morning as I am having breakfast, someone calls me at 10 am to tell me I had scheduled a pick up for Saturday according to the individual who called me on Friday. I shared again, I wasn’t home that it was not doable and the best I could do was Monday at this point. Shortly after that I got an email from enterprise regarding the rental letting me know they had been notified by the shop the car was done? That they needed to schedule the return of the rental on Saturday (same day), needless to say I was on the phone for more than an hour with enterprise and geico trying to sort out the intent to rush the delivery and coverage on the rental until Monday. This could of been avoided if we had just stay on scheduled for Monday as I had shared on more than one occasion. My anticipated completion date was 12/3, precisely why i left my home for the holidays and thought I wasn’t going to run into any issues with the car on shop. Thank you for taking the time to read my feedback, hope that helps.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ryan was great. He kept me informed every step of the way and he was both courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great from beginning to end. Ryan was very professional and kept me informed along the way. The work was great and completed in a quick and efficient manner. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks very good
Customer Service - 5.0/5.0 -
They kept us informed. They were very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an awesome job on my vehicle. Always keeping me updated. They had my vehicle done on an amazing time.
Customer Service - 5.0/5.0 -
They all have great customer service
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber’s work was efficient and fast. Only thing was I had problems with insurance company, which made it take longer.
Customer Service - 5.0/5.0 -
They kept me up-to-date
Returned Clean
My Experience - 5.0/5.0 -
Thank you for being 100% honest and transparent from the get go from the receptionist who was very nice and professional to my service representative Ryan they all went above and beyond to make sure I was 100% satisfied and just wanna let you guys know that my Jeep Grand Wagoneer looks amazing! Thank you guys very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and friendly and honest!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely recommend them
Repair Quality - 5.0/5.0 -
We loved how the car turned out
Customer Service - 5.0/5.0 -
Customer service was excellent
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Car looks good but there was a big scratch left on my trunk, my head liner has a bunch of black fingerprints and my tail light has moisture inside of it.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Both Kelly and Ryan were very pleasant to work with. They were friendly and had great communication!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ryan and the team went above and beyond for me and my car. Would recommend.