Caliber - Roanoke - Northeast
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
No issues, just amazing job by the entire team. I appreciate the entire team. Thank u.
Likely to Recommend - 5.0/5.0 -
Already have recommended Caliber to all my friends
Repair Quality - 5.0/5.0 -
Very professional in handing my collision repair.
Customer Service - 5.0/5.0 -
Kept me informed daily via text. Loved hearing from my car each day.
My Experience - 5.0/5.0 -
Please let the tech know he did a great job! My truck looks almost brand new. Couldn’t be more satisfied!
Likely to Recommend - 5.0/5.0 -
I would, wholeheartedly, recommend Caliber to anyone needing auto body repair.
Repair Quality - 5.0/5.0 -
Caliber was wonderful to do business with. Heather had my estimate done quickly and Nicole helped with getting my rental car as soon as my estimate was done. Heather text me daily to let me know how the work on my car was proceeding. I have never done business with a company as conscientious as Caliber. I wish all service companies treated people the way they do. I will wholeheartedly recommend them to anyone who needs auto body repair. They also did an excellent job on my vehicle repair. I am very pleased with every aspect of their service.
Customer Service - 5.0/5.0 -
The best service. Heather kept in touch with me on a daily basis to let me know how the work was progressing. Nicole was very helpful as well. They know how folks should be treated.
My Experience - 5.0/5.0 -
I would not hesitate to bring my vehicle back there or to recommend Caliber Collision to my friends or family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Heather is polite, friendly and professional. The reception or front desk as well. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast & friendly
Customer Service - 5.0/5.0 -
Front desk & Heather very courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
After dealing with a bad experience with another repair place, I was so happy that my car was sent to Caliber. Being notify about what’s going on with the repair was a great service plus the repair was done very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a really good experience to have our car repaired with Caliber. I was kept informed every day with the process and there workmanship was top notch, I would recommend them anytime.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, kept in contact with us via text/phone and quick turn around.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’d recommend
Repair Quality - 5.0/5.0 -
Did a great job. Quick turnaround & kept me updated every step of the way.
Customer Service - 5.0/5.0 -
Kept me well updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am pleased with the repair. Perfection is the best word to describe the work and the quality. The staff were extremely professional and polite. Thank you for a great experience.
Customer Service - 5.0/5.0 -
Very professional and polite
My Experience - 0.0/5.0 -
The communication between us and Caliber was lacking clarity and consistency at times. The pickup was delayed by several days due to the inability to isolate an issue that was corrected quickly by the Subaru dealership that my vehicle was sent to. Upon picking up our Subaru, the rear hatch wasn’t working properly even after the final inspection.
Likely to Recommend - 2.5/5.0 -
The work wasn’t bad, the communication was not great and they didn’t seem competent enough for the mechanical and safety issues.
Repair Quality - 3.0/5.0 -
The communication with Caliber was not consistent and lacked clarity. I was told that I would get updates every Monday, Wednesday, and Friday but after the first week I had to start reaching out. I had to encourage them to send it to Subaru to fix the sensors because they couldn’t figure it out for nearly a week. When I picked the car up, the rear hatch wasn’t working properly and they had to fix it and this was after the multi point inspection they did.
Customer Service - 3.0/5.0 -
They would eventually respond but it was lacking in consistency and clarity.
My Experience - 5.0/5.0 -
Nick was absolutely great at keeping me informed of the repair progress. So glad that I decided to replace the entire pinstripe. This made a tremendous difference in the overall appearance of the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great people
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate you’ll for Everything! Nichole thank you for keeping me updated on my vehicle through the entire process
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the transparency and updates thru out the process
My Experience - 5.0/5.0 -
Amazing communication from Nic, very efficient work. Very pleased with the experience with Caliber Collision.