Caliber - Roanoke - Northeast
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
3rd collision repair job in 3 months. The experience was great! Would recommend for others. Best in communications and keeping me informed of progress. Bob Bowers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All repairs were clean and finished in a timely manner!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great place, car was done fast and looks great!!! thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like the texts about how things were going every day with my car. I also like that they what over everything that needed to be done to repair my car. Then at pick up showed u everything that was repaired and had u check the lights and made sure u were happy with the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I had no problem with the first car. With the second car it was a fiasco. I had to extend the rental car -- and insurance did not cover that. It cost me an extra $900! Caliber did nothing to help me cover this cost. Instead, they took longer to fix the car.
Repair Quality - 1.5/5.0 -
The car is finally fixed. Only took 5 weeks -- 3 weeks longer than first suggested.
Customer Service - 1.0/5.0 -
If I did not call I heard very rarely from the team. Plus, when I did hear, it was always about another problem they seemed to encounter.
Returned Clean
My Experience - 5.0/5.0 -
On a scale of 1 to 10, with 10 being excellent, the service I received from Caliber Collision was definitely a 10. The repairs were expertly made, and each person with whom I had dealings was friendly, respectful, and helpful. Thank you for a job well done!
My Experience - 5.0/5.0 -
I liked that everyone keep me up to date on the process and were so helpful.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
The lack of communication. The fight to get any communication. The scratches and dents that have just appeared on my back bumper. The complete process was hell. I was told the rental vehicle wouldnât be an issue. I couldnât rent one as Iâm not old enough but no one told me that. The 8 day completion period turned into 18 days. All of this combined equates out to a big ol clusterfuck and Iâm not only disatisfied, Iâm pissed. The only reason I havenât made an official complaint about the new scratches and dents is because I donât want to drop my car off to be fixed again and 20 days later have new scratches somewhere else with a new back bumper. The hassle wouldnât be worth it with caliber. So if I get it fixed it will not be a caliber location.
Repair Quality - 3.0/5.0 -
Took a long time. Get car back and front end damage is fixed. But now my back bumper has scratches and a few small dents on it. I had a hard time ever actually getting in touch with the person working on my vehicle and every time I talked to someone at the desk I was told something different. Both desk employees told me different things and then the guy actually working on my car, when I did finally get ahold of him. He told me something that contradicted what both desk employees told me differently.
Customer Service - 1.0/5.0 -
Told on several occasions I would receive a call back. I never got called back any of the times I was told I would be and I had to reach out to receive any sort of communication.
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Would only like to have more work done there! :-)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Although the repair time seemed lengthy the outcome is first rate work. As a company who uses a lot of outside facilities I chose to try you for this claim. I felt as if the lack of communication created issues when trying to get information. I called made the appointment set it up and they acted as if they did not know we were bringing it when my team arrived with the second vehicle (First on deemed total loss)In addition all the e-mail was sent to the shop managers e-mail but addressed to me. Small details I know but they are important.
My Experience - 0.0/5.0 -
The car was delayed two different times because of the shop not having the right machine to complete the work. When I went to pick the car the lady was sure how to complete the transaction which caused me to be late returning to work. The work done on the vehicle looks very good though. Looks like it was never wrecked. Thank you on the note !!!