Caliber - Roanoke - Northeast
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Dylan kept informed of every step of the process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nicolas was an excellent advisor. Excellent communication and great customer service. Repairs seem to be in good order and paint match to the rest of my vehicle was a good match. I have to return it to the shop one more time to replace the headlight bezel and I am sure that the service will be great there as well. As I see it now, great job from everyone at caliber collision.
Likely to Recommend - 5.0/5.0 -
Nicolas was an outstanding service advisor. Any questions that I may have had, he was quick to answer and the communication was excellent. Everyone involved with my repair was very friendly and professional and would recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Daylan was awesome. All of you guys are awesome. Kept me up to speed on where my vehicle was through the whole process. I’ve never seen a shop run that well and I’ve worked in quite a few. You guys are great.
Likely to Recommend - 5.0/5.0 -
Dylan is the reason I would come back and plus all the upfront staff. They were absolutely marvelous.
Repair Quality - 5.0/5.0 -
You guys are awesome thanks for everything and have a great weekend
Customer Service - 5.0/5.0 -
You guys are great thanks for everything
My Experience - 5.0/5.0 -
Professional service, the team kept me updated throughout the process and had my vehicle back 2 days earlier than originally estimated.
Likely to Recommend - 5.0/5.0 -
People have already asked me who did They were very impressed
Repair Quality - 5.0/5.0 -
I couldn't have asked for better help I got the best. Dillon let me know every step my car was in
Customer Service - 5.0/5.0 -
She was very professional and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Best shop ever
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0 -
Very attentive and professional
My Experience - 5.0/5.0 -
Very good work and very efficient and fast service
Likely to Recommend - 5.0/5.0 -
I would definitely recommend you
Repair Quality - 5.0/5.0 -
Everything look great on the car, very quick return like getting the updates you give if ever needed you will be our first choice to use again
Customer Service - 5.0/5.0 -
the work looks great
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was constantly kept up to date where the repairs were concerned. Very nice people work for you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees were amazing and quality work.
Customer Service - 5.0/5.0 -
They kept me informed on the status of repairs and when they would be complete.
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
My number is low because by you having to reorder parts, it cost me more money for my rental.
Repair Quality - 3.0/5.0 -
When my new tire and rim was delayed but finally replaced, the tire valve core cap was missing. That is I Had a green one but it wasn’t put back on. I ended up buying a new set. Also above 65mph the new tire started to vibrate. This ain’t your fault but when I returned the rental jeep as I was in a rush, I left my dog mat in the back.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
There was a lot of miscommunication through the whole process. We were told the vehicle would be ready much sooner than it was. I even received a message that it was ready and two of us made the 30 minute trip to pick it up, but it was an incorrect automated message. I was also contacted many times with automated messages about a duplicate appointment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job.