Caliber - Roanoke - Northeast
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Dylan was great. He kept us updated throughout the process. I'd recommend him and your services to everyone that needs repairs done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The overall experience was very good and all of the people we dealt with were wonderful. There sometimes seemed to be a lack of communication within Caliber which did not inconvenience us, but could have really been serious for someone else. Examples: -- Initially we were told the car would be ready on the 15th, so we turned in the rental car. Then it was the 17th. We finally got it back on the 22. -- When the delay happened on the 15th, we called and were told it could be as late at July 9th, but after a second call, this was revised to the 17th. -- On the day we were to pick up the car (22nd), I received a call from Caliber saying they were "clearing their call list" and wanted to know if we had dropped our car off for repair yet. So, as you can see, nothing serious. But, if it had not been easy for us to use one car, it could have been difficult.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The experience was superb! Dylan communicated with me throughout the process and made sure that everything went well. Thank Dylan!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Appreciated texts.
Repair Quality - 5.0/5.0 -
I appreciated text/communication updates. Explanation with Estimate was helpful. The car Repair meets my Son and my approval! He looked it over and remarked “The damage & repair is not apparent.” The car is so clean inside and out, I feel like I am driving New KIA Soul again!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The customer service was great. It’s just the waiting on Parts.
Repair Quality - 3.5/5.0 -
The service was good. I’m not for sure if they’re completed because they’re waiting on a piece deal. I may need to go back but they did fix it enough to wear. My car is secure. It looks good. I haven’t had any issues thus far. I did have to go over in my car rental and pay out $300 but I expect that to be in my claim once they are paid and we can start the process for the person who hit me but they were nice kind and they kept me informed it just took some time which I rather for them to do it right then not do it right
Customer Service - 4.0/5.0 -
That was kind and kept me up-to-date
My Experience - 5.0/5.0 -
Think you all for making my car look perfect again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think you all did great 🤗 From what I can see looks real good. One night I was in the garage and I heard a humming noise coming from behind the wheel on the side you worked on. I opened the trunk and shut it and it seemed to take it away. Just giving you a heads up just because it was on that side. Thank you for good body work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I got my car back 10 days before the due date I wasbll given. The car looked better than it did even before the wreck.
My Experience - 5.0/5.0 -
Absolutely satisfying experience! You guys are great.
My Experience - 5.0/5.0 -
Professional, organized, respectful, courteous, sensitivity and accommodating to my limited mobility plus I really appreciated the continuous communication on status of the repairs! Dylan and Nick were great!
Likely to Recommend - 5.0/5.0 -
I really appreciated the exceptional customer service from the moment I pulled in to the parking lot and let them know I had arrived. I have a disability and Dylan came to the car to do the check in with me and it was pouring rain, He also sent daily texts. When the car was ready Nick also came to my car in the rain. That’s exceptional customer service!
Repair Quality - 5.0/5.0 -
Exceptional customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was excellent, my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
quality repair
My Experience - 5.0/5.0 -
Excellent service, great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dylan was excellent. He kept me very informed and he’s super nice.
My Experience - 5.0/5.0 -
They were helpful with the process of my car repair and kept me updated on the progress of car repair