Caliber - Roanoke TX
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The hood is not aligned and there is a dent. There are paint in my door panel. The bumper edges are not smooth and there are bunps from dirt. The clear coat looks horrible with dry spots.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I've had positive experiences with Caliber in the past, but I would not recommend this particular location. Everyone was nice, but I expected much better quality of service like I had received at other locations in the past.
Repair Quality - 4.0/5.0 -
Everything looks fine, but there was a cover that was not snapped back into place in my backseat, and the trunk is now making a beeping sound it didn't previously make unless it was about to hit something.
Customer Service - 3.0/5.0 -
I was told my vehicle would be ready for pickup in the afternoon. I live 40 minutes away, and when I arrived at 4:30, I was told I would have to come back the next day because repairs were incomplete. When I came back the next day, the service manager topped off my gas tank for the inconvenience, which was a nice gesture but not really that meaningful. There was also a lot of dust left behind in my trunk that I had to clean up myself.
My Experience - 5.0/5.0 -
Great job with the car!thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service I received at the Roanoke Caliber Collision was absolutely amazing! The staff there was so helpful and so patient, and walked us through every step of the process. They kept us updated with the progress and made the process so easy.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Caliber tried to cover up a chip from the original damage with a paint pen. When I pointed it out, I was told it “wasn’t seen,” but that doesn’t make sense because you wouldn’t have covered it if you hadn’t noticed it. Either it was missed during the estimate or it happened during the repair, but it shouldn’t be on me to pay for. I was told someone would reach out the following week to make things right. I was fine waiting, but it’s been three weeks with no follow‑up. Based on this experience, I can’t recommend this location, and I’m not sure I’d recommend Caliber at all. I expected a big company to handle this better.
Customer Service - 0.5/5.0 -
Caliber tried to cover up a chip from the original damage with a paint pen. When I pointed it out, I was told it “wasn’t seen,” but that doesn’t make sense because you wouldn’t have covered it if you hadn’t noticed it. Either it was missed during the estimate or it happened during the repair, but it shouldn’t be on me to pay for. I was told someone would reach out the following week to make things right. I was fine waiting, but it’s been three weeks with no follow‑up. Based on this experience, I can’t recommend this location, and I’m not sure I’d recommend Caliber at all. I expected a big company to handle this better.
My Experience - 5.0/5.0 -
Great service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They got the job done faster than we expected and did a wonderful job!