Caliber - Roanoke TX
1355 US Hwy 377,
Roanoke,
TX
76262
USA
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting the regular updates via text messages and phone calls that kept them informed at every step. The quality of repairs receives outstanding feedback, with vehicles looking brand new and paint matching being described as excellent. Timeliness is a major strength, with numerous customers reporting their vehicles were completed ahead of schedule. The professional and friendly customer service stands out, with staff going above and beyond to help with rental car coordination and addressing customer needs. While some customers experienced delays due to parts availability or minor issues requiring return visits, the overall sentiment reflects high satisfaction with the repair quality, communication, and service experience.
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Service Quality
"The work they did on the car was great quality and done very quickly. Would use them again for sure."
"Car looks brand new. Very impressed with the repairs."
"All repairs look great - as if no incident."
"... polite and give the best treatment to their customers. Repaired body looks like new. Always recommend this number one shop to anybody!"
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"Got excellent service at Caliber Collision in Roanoke. J was my contact there. His communication with me ..."
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"The work they did on the car was great quality and done very quickly. Would use them again for sure."
"Vehicle was ready prior to promise date."
"... customer service- called me with updates on my car. Had the repairs done in less than a week."
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"It was well before the original date of completion!!! So very happy with them and the car looks like new!!"
"It was to us 15 days before it was due."
"Very good and clear communication throughout the process."
"... Caliber Collision in Roanoke. J was my contact there. His communication with me was top notch. I was always kept up to date on the repairs to my ..."
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"Outstanding, professional and friendly customer service! I was updated frequently on the status of the repairs. The repair was completed on a timely date and definitely ..."
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"Communication was fantastic, thank you!"
"All communication was extremely good!"
Steve
(Cadillac owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Sal and the guys were great so happy with repairs thanks
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Michael
(Chevrolet owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kayla
(Lincoln owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Jeyton
(Volkswagen owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stephanie
(Dodge owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Thank you for being excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jarrett
(Chevrolet owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Outstanding work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Donna
(Lexus owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired my car sooner than they promised. My car looks like new again
Customer Service - 5.0/5.0
Stephen
(GMC owner)
reviewed 7/27/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Arnetra
(Kia owner)
reviewed 7/27/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Violet
(Mazda owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very satisfied. I'd have preferred updates without having to call daily myself.
Customer Service - 4.5/5.0
Ana
(Ford owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Vehicle looks brand new. Even when we found a last minute issue Casey made sure to take care of the situation and still manage to return the truck the day scheduled. The assistance and communication was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Casey made sure everything was well taken care of and communicated with me every step of the way.
Customer Service - 5.0/5.0
Donald
(Chevrolet owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Paula
(Acura owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Daniel
(Toyota owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Lexus owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Roxane
(Ford owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
George
(Acura owner)
reviewed 7/20/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Good service, long wait.
Customer Service - 4.5/5.0 -
Good service, not delivered when promised.
John
(Volvo owner)
reviewed 7/17/26
My Experience - 0.0/5.0 -
I did not have a problem with the car fan not turning off before I gave you the car. Then you guys made me aware of it and I asked if you could fix it. You were unable to so basically I got to pick up a car that you guys jumped, and I had to drive to work and now I have to get a car jump again.
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Robert
(RAM owner)
reviewed 7/17/26
My Experience - 5.0/5.0 -
Repairs are exceptionally done with perfect color match - and on time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Lexus owner)
reviewed 7/17/26