Caliber - Rochester - South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They communicated well and kept me informed with every step.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Unfortunately I had another incident last year and went to a different collision shop and had a horrible experience. I was referred my my sister to use Caliber Collision. I’m so thankful she did. From the front desk to the end result everything went smooth! Great costumer service, timing and communication. They were very upfront and the outcome was exactly what they said !! I had a great experience and am very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had the best experience with Caliber. From the front desk to the timely finish! Communication and customer service was fantastic! I will definitely be seeing referrals! This experience was 1000% times better than Gerber Collision !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kevin was awesome! Great communication throughout the whole process and my car looks as good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication between Caliber and my insurance was seamless. Once I initiated it, there was nothing else I had to do. There was regular communication about the status about the status of my car and it was finished before the estimated time. The work was excellent and the overall detailing inside and out made it look brand new. Thank you!
Likely to Recommend - 5.0/5.0 -
Efficient and friendly business
Repair Quality - 5.0/5.0 -
My car looks brand new inside and out
Customer Service - 5.0/5.0 -
I was appropriately updated by phone calls and emails with regards to the repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was done very quickly, and I really appreciate the fast service. The team was helpful and professional, and they let me know that they are always available if I have any questions or if any issues come up after the repair. Thank you for the great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service! Everything was done very quickly, and the team was always super polite and very patient with my situation. I’m extremely grateful for the excellent work they did on my BRZ. Thank you so much!
Customer Service - 5.0/5.0 -
Amazing service! Everything was done very quickly, and the team was always super polite and very patient with my situation. I’m extremely grateful for the excellent work they did on my BRZ. Thank you so much!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Great team, good job and even few days earlier than promised
Customer Service - 5.0/5.0 -
Were always available and pleasant
My Experience - 5.0/5.0 -
10/10 service. They went above and beyond with the repairs and did so in quick fashion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was fast, staff was friendly, and the work was immaculate.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks like new
Customer Service - 5.0/5.0 -
They kept my up to date on the repairs as they went
My Experience - 5.0/5.0 -
My Jeep looks as if nothing ever happened to it. A job well done with the repairs. Thank You.
My Experience - 5.0/5.0 -
Great work on repair. Good communication and completed in a reasonable time.
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
very happy with the work that was done.
Customer Service - 5.0/5.0 -
Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was great working with Kevin and the team. Excellent body work and overall job. Very satisfied. They went above and beyond my expectations. Will definitely be referring friends and family!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and the communication was great. Keep up the excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The shop text my phone saying that my car was on schedule to be picked up on time. I received another text the day that I was supposed to pick up my car that the car would not be ready for an additional week. When I called the shop and asked about this I was told they do not control the automated system and they had issues with the paint gun that put them behind schedule. A week later I picked up my car because I got a text saying the car was ready. I called the shop to be sure and all I was told was yes the car was ready. On my car there was still red marker on it from when then first went over the car and the car was not washed and no one called me to let me know that they did not take cash. After I left the shop, the passenger mirror had not been calibrated correctly so I had to return the car to the shop again. They finally calibrated the car mirror and I was able to be done with this.
Customer Service - 1.0/5.0 -
Previous comment says it all.