Caliber - Rocklin

4.8 (5,974reviews)
96%
2020 Taylor Rd,  Roseville,  CA  95678

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,974)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and going above and beyond expectations. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Communication stands out as a major strength, with regular updates via text and phone keeping customers well-informed throughout the repair process. Timeliness is frequently highlighted, with many repairs completed ahead of schedule. The shop's attention to detail, including thorough cleaning of vehicles, adds to the positive experience. While most feedback is overwhelmingly positive, a few customers noted issues with paint quality, alignment problems, or communication gaps that required follow-up visits.
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"I was pleasantly surprised at how fast the repair was completed."
"Great service, great communication. It was finished ahead of schedule."
"Got my car back three days earlier than expected!"
"My car was ready 1 day earlier than originally estimated"
"It was ready 1-2 days of when I was told. I had hoped for a 24 hour notice but I received a call ..." Read more
"... service and attention to a picky customers preferences! Excellent communication during repair process. Competitive price with no surprises." Read more
"Yes! Great communication. Always knew what was going on with the repairs . Went above and beyond to keep ..." Read more
"I received constant updates via text so I needed to call to check status. Loved the text messages."
"I had to call to find out the status. The app said it would be ready for pick up and it would not be ..." Read more
"I had to call for an update but they responded quickly"

My Experience

From the check in desk to the technician, everyone was so friendly and informative. The whole experience was quick & seamless. Would 100% give them my business again!

Likely to Recommend

Repair Quality

From the check in counter to picking up my vehicle, my experience at 2020 Taylor Rd was exceptional! Everyone was so welcoming and kind. The process was easy and quick, not to mention great rates. Sterling was my tech and he did an amazing job! I’m a very happy customer and would return again in a heartbeat.

Customer Service

Likely to Recommend

Repair Quality

Great service

Customer Service

Very helpful

Returned Clean

My Experience

Sterling and the front desk staff were fantastic from the beginning. Easy check in process, they helped get us our rental, and kept us informed along the way! My car looked great and took care of everything. Definitely would recommend them and would use them again.

My Experience

Sterling was so sweet and kind ! funny to talk to a helped out with the ending process too ! i’m so thankful :D

Likely to Recommend

Repair Quality

It was great !

Customer Service

My Experience

Great customer service and status updates. Repair looks nearly flawless.

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Repair Quality

Customer Service

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Repair Quality

Sterling and his staff did a great job taking care of us. The service was second to none.

Customer Service

My Experience

Caliber was extremely responsive to all my concerns

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Repair Quality

Customer Service

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Repair Quality

My experience was great. No back and forth no complications just great service. Thank you all

Customer Service

My Experience

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Repair Quality

Good service , all around!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

The attention to detail was awesome. Staff so friendly and helpful. Finished when promised. Thank you and don’t change a thing.

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Clean

Repair Quality

Customer Service

Quick service, reliable

Returned Clean

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Customer Service

Returned Clean

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My Experience

My husband & I were met by an agent named Sterling! He was friendly, asked important questions, gave a thorough expection of damages & listened carefully to our concerns! He was extremely efficient! Reagan was in office & once again we were treated with a friendly face & cheerful manner as she went about getting important information! We cannot say anything but good things about our experience with Caliber Collision! My Honda Civic is once again in perfect condition 🎶😄🎶👏👏

Likely to Recommend

Repair Quality

Could not have had better service!! Excellent In All Areas!!!

Customer Service

I worked with Service Representative..Sterling! He was efficient, polite & friendly! Fantastic to work with in all areas! Office representative was Reagan! She was amazingly helpful, friendly & efficient! Paul, one of the staff was extremely nice & very helpful ,as well!

Returned Clean

Likely to Recommend

Repair Quality

Our truck looks excellent and everyone at caliber is so nice! Sterling was awesome and delivered my truck personally to my work and Reagan was so great every time I was in there and hung out waiting for a ride we would chat and she’s just super!

Customer Service

Shout out to Reagan and Sterling!

Returned Clean

My Experience

Sterling is a class act! He goes above and beyond! We had to return the car for an issue after the repair and he was excellent to work with kept in touch with me and helped every step of the way he’s very knowledgeable. Also about repair repairs and cars.

My Experience

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Returned Clean

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Customer Service

Amazing Customer Service

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Customer Service